Summary
Work History
Education
Certification
Software
Languages
Skills
Overview
Hardware
Community Service
References
Cybersecurity Training
Hardware
Community Service
References
BusinessAnalyst
KAREM I MURPHY

KAREM I MURPHY

Business Administration
El Paso,TX

Summary

Highly organized and dedicated professional with a proven ability to deliver exceptional customer service in fast-paced settings. Possesses strong attention to detail and excellent decision-making skills, enabling the efficient management of multiple tasks simultaneously. A hardworking team player with a self-motivated work ethic, capable of thriving both independently and within team environments. Highly organized and dedicated professional with a proven ability to deliver exceptional customer service in fast-paced settings. Possesses strong attention to detail and excellent decision-making skills, enabling the efficient management of multiple tasks simultaneously. A hardworking team player with a self-motivated work ethic, capable of thriving both independently and within team environments.

Work History

Property Manager Office Administrator

Guma Properties, LLC
El Paso, TX
04.2025 - Current
  • Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
  • Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
  • Archive, tag files, and manage file retention
  • Deposit checks and Billing
  • Bank account reconciliations
  • Control of rent roll, expired contracts, and annual adjustments in rents
  • Executed record filing system to improve document organization and management
  • Leveraged accounting software to manage expenses and keep track of finances
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
  • Managed multiple 9 over-customer calls per day

Logistics Specialist

Mid-West Textile Co
El Paso, Texas
11.2022 - 04.2025
  • Monitor incoming and outgoing shipments, ensuring accurate tracking of inventory and orders.
  • Maintain and update electronic filing systems to ensure precise and current records.
  • Handle order tracking, address billing inquiries, and manage inventory counts.
  • Serve as the liaison between the sales and warehouse departments for international logistics issues.
  • Coordinate the details of deliveries upon receiving sales orders.
  • Oversee international ocean bookings and coordinate container dispatch to rail terminals or ports for export.
  • Prepare necessary export documentation for international shipments, ensuring compliance with regulations.
  • Select transportation methods based on size, cost, and delivery deadlines.
  • Coordinate order consolidation for efficient pick-up and delivery.
  • Provide accurate rate estimates and create strategic bid packages.
  • Implement and manage a successful vendor management program, ensuring timely deliveries and high-quality products.
  • Prepare shipping documentation in compliance with U.S. Customs and international regulations.
  • Develop strong relationships with dispatchers, improving communication and optimizing route assignments for enhanced efficiency.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Administrative Assistant

Guma Properties, LLC
El Paso, Texas
01.2021 - 10.2022
  • Archive, tag files, and manage file retention
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Deposit checks and Billing
  • Bank account reconciliations
  • Control of rent roll, expired contracts, and annual adjustments in rents
  • Executed record filing system to improve document organization and management
  • Leveraged accounting software to manage expenses and keep track of finances
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
  • Managed multiple 9 over-customer calls per day

Office Manager

Gastroenterology Specialists of El Paso
El Paso, Texas
03.2016 - 12.2020
  • Managed 20 employees with various personalities and from different cultures for large 4-physician practice.
  • Developed and implemented new office procedures as necessary to improve office flow and overall operations and efficiency
  • Managed daily operations, including staff scheduling, cash reconciliation, charge entry, payroll,
  • QuickBooks, and operational checks and balances
  • Handled Human Resources by interviewing, hiring, orienting, evaluating, and ensuring optimal staffing at all times
  • Reviewed the operational budget and expenditures and worked to ensure the practice stays within the budget parameters
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel

Technical Support

Self-employeed
Columbus, GA
08.2008 - 12.2015
  • Provided technical support, maintenance, and repair of IT systems
  • Handled technical support cases through phone & email submission
  • Repaired desktop personal computers, laptops, and other hardware
  • Installed different programs and networks
  • Managed high levels of call flow and responded to 6 technical support needs

Human Resource Manager

IVAP-Apure
San Fernando, Apure
06.2007 - 10.2007
  • Mediated conflict resolution regarding employee issues utilizing current policies and disciplinary actions
  • Subject matter expert on local, state, and federal laws and policies
  • Processed layoffs and severance packages during a reduction in force
  • Developed an internship program, including creating requisitions and salary guidelines
  • Interviewed team members and leadership; observed team meetings; created team-building exercises and mandatory training
  • Motivated employees through special events and incentive programs
  • Implemented performance reviews and motivational strategies to elevate HR team results
  • Devised hiring and recruitment policies for 30 employees company
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 9 new employees

Office Manager

CBC - Apure
San Fernando, Apure
09.2006 - 05.2007
  • Oversaw all office employees to ensure work productively and meet deadlines and company standards
  • Answered telephone calls and emails from customers and clients and directed them to relevant staff
  • Monitored office supplies and ordering new stationery, furniture, appliances and electronics as required
  • Interviewed and trained new office employees and organized their employment paperwork
  • Preparing accounts payable and maintained computer and physical filing systems
  • Coached new hires on company processes while managing employees to achieve maximum production

Medical Secretary

Aesthetic Medical Center Easy Point
San Fernando, Apure
06.2005 - 05.2006
  • Handled messages for staff and patients organized medical records, assisted patients to complete forms and histories.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
  • Coordinated customer service, patient scheduling and billing and registered new patients in electronic medical records prior to appointment scheduling

Education

Bachelor's Degree of Business - Administration

Universidad Nacional Experimental De Los Llanos Occidentales Ezequiel
San Fernado De Apure - Venezuela
05.2001 - 10.2007

Certification

Adult, Child and Baby First Aid/CPR/AED

Software

Microsoft Excel

PowerPoint

Windows

Languages

English
Spanish

Skills

Experience with computers

Overview

20
20
years of professional experience
6
6
years of post-secondary education
5
5
Certificates

Hardware

  • CPU, Laptops, Tablets, and Smartphones repair and construction
  • Networks
  • Setting up Networks

Community Service

Volunteer, USO at Fort Bliss

04/2015-Present (105 HOURS)

Volunteer, Rotary Club Camino Real

08/2015-Present (95 HOURS)

References

Oestes Moldes, MD, FACP, FACG, FASGE, AGAF

Gastroenterology Specialist of El Paso

E-Mail:cmoldes1@aol.com

(915) 373-3000

Orestes Moldes, FNP

Gastroenterology Specialist of El Paso

E-mail: omr@aol.com

(915) 241-4204

Diana Maldonado, Business Owner

Guma Properties, LLC

E-mail: dgutierrez@gumaproperties.com

Mr. Atalo Simental, Master Sargent USAF

Senior Intelligence Research Specialist (ATF)

Bureau of Alcohol, Tabacco, Firearms, and Explosives.

E-mail: atalosimental@yahoo.com

(915) 490-4323

Major, US Army Retired. David J. Frankel

Senior Intelligence Research Specialist (ATF)

Bureau of Alcohol, Tobacco, Firearms, and Explosives, El Paso Field Division 2009-2022

NCIS Japan 2022- Present

Intelligence Specialist

E-mail: dfranfelmsc@yahoo.com

(305) 896-3896




Cybersecurity Training

  • The Job Offer - Spear Phishing, Jan 14, 2025
  • PCI Compliance, Dec 17, 2024
  • Working from home, Nov 12, 2024
  • Information Security, October 08, 2024
  • Server Room Break-In, Sep 13, 2024
  • Proactive Cybersecurity awareness - Reporting, Aug 13, 2024
  • The Impact of AI on Hacking, Jul 09, 2024
  • Password Methods, June 11, 2024
  • Malicious Mobile Applications, May 14, 2024
  • Clone Phishing, April 09, 2024

Hardware

  • CPU, Laptops, Tablets, and Smartphones repair and construction
  • Networks
  • Setting up Networks

Community Service

Volunteer, USO at Fort Bliss

04/2015-Present (105 HOURS)

Volunteer, Rotary Club Camino Real

08/2015-Present (95 HOURS)

References

Oestes Moldes, MD, FACP, FACG, FASGE, AGAF

Gastroenterology Specialist of El Paso

E-Mail:cmoldes1@aol.com

(915) 373-3000

Orestes Moldes, FNP

Gastroenterology Specialist of El Paso

E-mail: omr@aol.com

(915) 241-4204

Diana Maldonado, Business Owner

Guma Properties, LLC

E-mail: dgutierrez@gumaproperties.com

Mr. Atalo Simental, Master Sargent USAF

Senior Intelligence Research Specialist (ATF)

Bureau of Alcohol, Tabacco, Firearms, and Explosives.

E-mail: atalosimental@yahoo.com

(915) 490-4323

Major, US Army Retired. David J. Frankel

Senior Intelligence Research Specialist (ATF)

Bureau of Alcohol, Tobacco, Firearms, and Explosives, El Paso Field Division 2009-2022

NCIS Japan 2022- Present

Intelligence Specialist

E-mail: dfranfelmsc@yahoo.com

(305) 896-3896




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