Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karem Montero

Miami,FL

Summary

Results-driven professional with proven expertise in cash handling, financial reconciliation, POS systems, and customer service within high-volume retail and airport environments. Skilled in bank deposits, daily reporting, inventory management, and compliance with security and corporate standards, consistently maintaining accuracy and accountability. Currently pursuing a Bachelor of Science in Psychology at Capella University, with strong communication skills in both English and Spanish, and recognized for accuracy, professionalism, and adaptability in dynamic environments.

Overview

4
4
years of professional experience

Work History

Sales Associate

WHSmith
01.2023 - 07.2025

• Delivered excellent service in a fast-paced, multicultural airport setting.

• Managed daily cash handling, reconciliations, and bank deposits with accuracy.

• Processed transactions using POS systems (cash, debit, credit, and gift cards).

• Prepared and submitted daily financial reports to management.

• Supported inventory control, stock counts, restocking, and product rotation.

• Ensured compliance with airport security protocols and corporate policies.

• Collaborated with team members to achieve sales targets and maintain store standards.

Sales Associate

Navarro Discount Pharmacy
05.2022 - 11.2022

• Delivered customer service at checkout and on sales floor, resolving issues promptly.

• Worked as a cashier, processing daily transactions accurately and responsibly.

• Assisted in the pharmacy department, supporting staff with prescription pick-ups and customer inquiries.

• Handled product stocking, restocking, and merchandising in both pharmacy and front-store areas.

• Supported inventory control, ensuring correct labeling and product organization.

• Contributed to a customer-focused, clean, and organized environment.

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Floor Associate

Ross Dress for Less
09.2021 - 12.2021

• Provided customer service and purchase assistance, ensuring a positive shopping experience.

• Operated cash registers: processed payments, handled returns/exchanges, and balanced transactions.

• Supported inventory management through stock counts, replenishment, and organization.

• Assisted with loss prevention, monitoring activity and reporting discrepancies.

• Maintained visual merchandising standards, ensuring compliance with company guidelines.

• Worked with team members to meet daily sales targets and maintain store efficiency.

  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

Education

Southwest Miami Senior High School
Miami, FL

Bachelor of Science - Psychology

Capella University
Minneapolis, MN

Skills

    Cash Handling and Bank Deposits

    Register Balancing and Daily Reconciliation

    POS System Operations (Cash, Debit, Credit, Gift Cards)

    Financial Reporting and Accuracy Control

    Retail and Sales Operations

    Inventory Management and Stock Control

    Loss Prevention and Shrink Control

    Visual Merchandising Standards

    Customer Transactions and Returns Processing

    Administrative Support and Documentation

    Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

    Google Workspace (Docs, Sheets, Drive, Gmail)

    Report Preparation and Data Entry

    Record Keeping and Compliance

    Bilingual Communication (English and Spanish)

    Customer Service

Timeline

Sales Associate

WHSmith
01.2023 - 07.2025

Sales Associate

Navarro Discount Pharmacy
05.2022 - 11.2022

Sales Floor Associate

Ross Dress for Less
09.2021 - 12.2021

Southwest Miami Senior High School

Bachelor of Science - Psychology

Capella University