Karem Mundo
Leesburg,USA
Summary
Bilingual administrator with over fifteen years of experience in customer service, payroll management, and project administration. Proven track record in office operations support and effective liaison roles, demonstrating exceptional organizational skills and a proactive approach to managing multiple priorities. Committed to enhancing team outcomes through reliability and a positive attitude, seeking opportunities for professional growth within a forward-thinking organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounting/Payroll Specialist
Lake Medical Imaging
Leesburg, FL
06.2024 - Current
- Process payrolls for all employees using ADP payroll software. This includes time and attendance, timecard exceptions, bonuses, and PTO cash outs.
- Prepares payroll reports for management, including PTO balance reports, deductions, adjustments of benefits, and 401(k) reports.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Works directly with HR to process employee leave of absence and workers' compensation.
- A/P duties, including invoice coding and allocation, cutting checks, and balancing GL accounts.
- Assist with the preparation of invoices for outside storage reports.
- Assist with year-end accounting, such as 1099 reports, expense reports, and budget preparation.
- Writing up miscellaneous deposits, and taking them to the bank.
- Works with the purchasing department by receiving and processing monthly purchasing invoices to ensure vendors' accounts are current and accurate.
- Participated in process improvement initiatives within the accounting department.
Project Administrator
Energy Erectors Inc., a MasTec Company
Leesburg, FL
08.2023 - 02.2024
- Supports Regional Managers, Project Managers, and sites with bids and projects (new and ongoing).
- Assist the field supervisor with mobilization.
- Organizes and compiles reports, and maintains all project files.
- Assembles progress reports for weekly submission to the owner/client.
- Requests and monitors certificates of insurance for subcontractors
- Reduced project completion times by effectively coordinating resources, schedules, and team members
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems
- Processing pre-approved construction sub-contracts by emailing, tracking, uploading, and communicating with subcontractors and project personnel.
- Processing purchase orders for subcontractors, materials, and equipment rentals using a PO Tracker file, entering information into the company system, and sending them to vendors to place orders.
- Processing invoices, revising, and closing out POs during the project and upon project completion.
- Assist the project manager in acquiring project permits.
- Send the appropriate documents to the vendors to set up vendor accounts.
- In charge of ordering safety supplies and office supplies
- Assists the HR department with the hiring process and ordering background checks.
- Compiles company credit card and fuel card receipts for all employees, and properly codes them for reconciliation.
- Coordinates and books travel arrangements for field employees, including lodging.
- Requests material and rental quotes as needed
Project Assistant
DS Contracting, LLC
Ocala, FL
05.2023 - 07.2023
- Overseeing and managing all phases of a project diligently
- Enabling project managers to lead their teams, reach business objectives, and provide support to project managers and all involved with the project.
- Responsible for day-to-day administrative tasks, such as data collection, classification, and archiving
- Coordinated and supported project managers in overseeing projects from inception to completion, ensuring the timely completion of all tasks.
- Provide administrative support to the team, including scheduling meetings, managing calendars, creating, and emailing subcontractor agreements, RFIs, change orders, etc.
- Prepare submittals and close-out documents, utilizing the company's system.
- Creates and maintains a project directory and pre-qualification on subcontractors.
- Maintained project files for the relevant parties, personnel, and decision-makers.
- Created and addressed weekly meetings, documented the weekly progress of the project, and prepared meeting minutes.
- Managed the application and processing of project-related documents, including permits and NOCs
- Serves as support for the project management team
Office Administrator
O'Gorman Brothers Bath Fitters
Ocala, FL
05.2020 - 05.2023
- Process department payroll, including employees' compensation (hourly and commission), reimbursements, and payroll adjustments.
- Generates weekly earnings for all employees
- Cross-trains with the Accounting Department, Human Resources Department, as necessary.
- Works with county and city offices to obtain renovation permits, building permits, and schedule inspections upon completion of renovation.
- Submit and reconcile expense reports (petty cash and company credit card)
- Process the credit request for warranties and inventory purchased.
- Process inventory transfers monthly.
- Creates purchase orders for vendors when needed
- Creates and sends out invoices for commercial customers
- Experienced in Microsoft Word, Excel, and Outlook
- Manage the initiation of new residential and commercial contracts, ensuring their closure upon the completion of renovations
- Process and track all finance paperwork for renovations, and documents to avoid approval expirations.
- Requests funding from the lender after renovation
- Performs end-of-the-month balancing for the branch, as well as preparing balanced reporting for the immediate supervisor.
- Manages recruitment, new hire paperwork, benefits enrollment, and collects necessary information for employee leave and PTO
- Enters data, maintains records, and creates reports and financial statements.
- Involves the daily scheduling of all employees and prepares documents daily for closing contracts and services every day.
- In charge of office ordering, as well as material and inventory needed for each contract.
- Effective communication skills with customers, as well as employees, when handling complaints or concerns.
- Maintains the confidentiality of Human Resources and other sensitive data.
- Prepares events and training meetings for branch employees
- Prepares biweekly meeting agendas and training materials for the administration department.
Member Service Representative I /Loan Officer
Florida Credit Union
Ocala, FL
04.2018 - 05.2020
- Maintained a strong knowledge base of product options and sales promotions to better serve every member.
- Counseling members to determine their financial needs
- Cross-selling credit union services, providing information regarding services and credit counseling, as well as creating a credit plan to meet members' needs.
- Assisted in maintaining accurate records by verifying and updating member account information
- Assisting in account maintenance activities
- Order and analyze credit reports, and process underwriting for consumer lending.
- Consumer lending of various products, such as auto loans, credit cards, lines of credit, personal unsecured loans, home equity loans, and lines of credit.
- Discussing loan alternatives, credit criteria, interest rates, and loan documentation in such a manner as to elicit a positive response from the member
- Conduct loan interviews, obtain previous credit histories of members, and gather other relevant data for future use
- Maintaining member loans with supporting loan documents.
- Forwarding loan work to the Imaging Department.
- Managed member conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions
- Collaborates with departments such as Fraud, Deceased, Debit and Credit Cards, and Accounting to address member issues and concerns
- Manages accounts in collections and works with the Collections Department to find solutions for members, such as hardship workouts and skipping payments.
- Assists members in resolving account issues and navigating internal systems to manage routine tasks, including online banking, wire transfers, and external transfers
- Managed approximately fifteen calls each day, including new sign-ups, service cancellations, and cross-selling opportunities.
- Provides contact center call overflow assistance.
- Completes personal sales monthly goals, as well as quarterly branch goals, and account service and product follow-up calls.
Universal Teller
Florida Credit Union
Ocala, FL
12.2016 - 04.2018
- Cashes checks and pays out money after verification of identification, signature, and account balance
- Transfers, loan payments, share transactions, and loan advances.
- Processes mortgage payments, IRA-related transactions, and all credit card-related transactions.
- Processes for account membership applications include the opening of savings, checking, certificates of deposit, and Individual Retirement Accounts.
- Helps with account maintenance tasks, like changes, payroll, direct deposit, issuing debit cards, stop payments, and skipping payments.
- Help with e-services registration and questions, including e-statements, online banking, mobile banking, bill pay, and more.
- Performs branch audit activities, including cash drawer and device audits, as well as documentation audits of loan and account paperwork.
- Conducts loan interviews, and obtains personal information and previous credit history of members to assess financial needs.
- Providing basic financial counseling when needed or requested by members
- Perform other duties and functions as required by the Senior Teller or management.
Teller I
Florida Credit Union
Ocala, FL
12.2015 - 12.2016
- The responsibilities of Teller I include processing deposits, withdrawals, loan payments, and making service recommendations
- Verify the cash receives and examines all checks for correct routing/transit numbers, amounts and endorsements
- Teller I handles transfer loan payments, share transactions, and loan services
- Processes Credit Card Advances, Visa payments, IRA deposits and cross sell products and services
- Teller is responsible for CTR's and SAR's for government recording
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATM's and keeping records on accounts
Education
High School Diploma -
Forest High School
Ocala, FloridaSkills
- Proficiency with Microsoft Office products
- ADP (HCM) HR and Payroll system
- Strong interpersonal skills
- Strong communication skills
- Strong organizational skills
- Ability to create and maintain files
- Ability to build effective working relationships
- Confident about gathering facts
- Confident about completing time-sensitive tasks
- Excellent diligence and attention to detail
- Spanish: business-level speaking, reading, and writing
- Confidently supporting computer equipment setup
- Confidently supporting computer equipment updates
- Bookkeeping, payroll processing
- Account balancing, journal entry, and invoicing
- Experience with accounting software
Certification
- Currently enrolled in a Business Certificate course through IAP Career College.
- Bookkeeping certification completed through IAP Career College.
- Florida Notary.
- HSI Adult First Aid.|CPR, AED, Adult, Child.
Languages
Spanish, Native or Bilingual
Activities
Had the opportunity to be a trainer for the 'New Hire' classes for a period of 2 years at Florida Credit Union, as well as setting and planning events in Marion County schools for teachers.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Accounting/Payroll Specialist
Lake Medical Imaging
06.2024 - Current
Project Administrator
Energy Erectors Inc., a MasTec Company
08.2023 - 02.2024
Project Assistant
DS Contracting, LLC
05.2023 - 07.2023
Office Administrator
O'Gorman Brothers Bath Fitters
05.2020 - 05.2023
Member Service Representative I /Loan Officer
Florida Credit Union
04.2018 - 05.2020
Universal Teller
Florida Credit Union
12.2016 - 04.2018
Teller I
Florida Credit Union
12.2015 - 12.2016
High School Diploma -
Forest High School
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