Results-oriented Admissions Coordinator with 5 years of experience in admissions processes and 27 years as a Certified Nursing Assistant. Demonstrates strong organizational and communication skills, effectively managing competing priorities. Known for delivering exceptional administrative support and fostering collaborative environments. Proven ability to build relationships and enhance applicant experiences, contributing to team success.
Work History
Certified Nursing Assistant
4 Years 9 Months
John D. Dingell VA Medical Center | 01.2022 - Current
Provided direct patient care by traveling to various nursing floors within the facility, focusing on ADLs, 1:1 sitter cases, feeding, dressing, showers, and documentation.
Provided direct patient care, assisting with bathing, dressing, grooming, and mobility support.
Documented daily care activities accurately, maintaining clear and timely patient records.
Monitored vital signs and reported changes in patient condition to nursing staff promptly.
Admission Coordinator / Patient Concierge
1 Year 9 Months
Henry Ford Village Dearborn | 09.2020 - 06.2022
Coordinated guest hospitality services for residents in the healthcare center. This included greeting new residents and their families upon arrival, completing all admission paperwork timely upon admission for the healthcare center. Ensured all documents have been received and completed and entered into the appropriate software timely. Prior to moving-in I worked with other departments to ensure rooms were move-in ready. Fostered a welcoming and positive environment for guests, enhancing their experience and comfort during the admission process.
Directed daily community operations, aligning resident services with senior living standards and organizational goals.
Partnered with clinical and administrative teams to support resident satisfaction and timely service delivery.
Analyzed resident feedback and operational trends to strengthen service quality and community experience.
Admission Coordinator
1 Year 7 Months
Father Murray, a Villa Center | 02.2019 - 09.2020
Managed the day-to-day process of admitting residents to our facility. Review admission referrals for appropriate placement within the facility, also toured the facility along with completion of admission paperwork. Knowledgeable of several different types of insurance, including Medicare, Medicaid, and authorization for managed plans. Developed census through collaboration with hospital discharge planners, home health agencies, and physicians’ offices.
Coordinated resident admissions process, verifying paperwork and supporting smooth transition into care services.
Communicated with families, hospitals, and referral sources to schedule tours and discuss placement needs.
Reviewed insurance and demographic information for accuracy before admission packet completion.
Maintained accurate admission packets, consent forms, and resident records for compliance.
Scheduled assessments and coordinated with nursing staff to support timely resident placement.
Communicated with families, hospitals, and referral sources to streamline intake and transfer process.
Ward Clerk-Admission Assistant-CNA
6 Years 7 Months
Fairlane Senior Care & Rehab Center | 08.2010 - 03.2017
Performed front desk duties, scheduled appointments, and arranged transportation and escorts for residents. Cross-trained in admissions and medical records. Conducted facility tours for potential clients and families, completed admission contracts, and assisted with activities of daily living (ADLs) to support resident functioning.
Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
Maintained accurate charts, admissions, discharges, and transfer records within clinical documentation systems.
Streamlined organization of medical records, forms, and correspondence, enhancing unit efficiency and accessibility.
Ensured confidentiality and compliance with HIPAA regulations while maintaining accurate patient records.
Education
Associate of Arts
Mary grove College | Detroit, MI | 12-2017
Associate of Science
Wayne County Community College | Detroit, MI | 06-2009