Summary
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic
Karen Anderson

Karen Anderson

Program Manager
Lanham,Maryland

Summary

Creative Senior Program Manager with an exceptional background in the volunteer fire services industry in P.G. county, Maryland. Proven success in building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution, and process improvement engagements.

Work History

ORTHOPEDIC SURGERY CNA

Kaiser Permanente
08.2022 - Current
  • Assisted physicians with minor surgeries, including preparing the procedure room and sterilizing instruments.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in EPIC health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Cared for clients with diagnoses such as respiratory, advanced osteoarthritis, heart failure, diabetes, bone cancers, and muscular dystrophy.
  • Observed patients under care conditions to help identify symptoms, treatment responses, and progress with goals.
  • administered medications, vaccinations, and treatments for all patient populations.
  • Supported needs of 23+ patients under acute care daily.
  • Monitored patient specimen samples and test results to alert physicians of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication and physical therapy guidelines and educated patients and families on correct medication administration.

Treasurer

P.G. County Volunteer Fire Department
01.2021 - Current
  • Reconciles monthly statements, invoices, and expense accounts, keeping records accurate and current.
  • Prepares and presents financial reports to inform senior management and the board of directors.
  • Drafted treasury reports to support management decision-making needs.
  • Advises management regarding significant expenditures to keep operations in line with budget limitations.
  • Implements strategies to improve organizational financial performance.
  • Oversees financial reporting process to facilitate timely and accurate financial statement preparation.
  • Develop and maintain internal control systems to protect organizational assets.
  • Leads financial planning and forecasting process to allocate resources aligned with business demands.
  • Established policies and procedures to support compliance with laws and regulations.
  • Works with County and Volunteer Fire Services executives to create an annual budget and track actual expenses against projected expenses.
  • Completes journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Plans and manages $50,000 annual budgets, tracking expenses and investigating discrepancies to maintain optimal controls.
  • Manages budgets, assets, portfolios, accounts payable, receivable, and general financial reporting procedures.
  • Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Analyzed financial data to identify trends, risks, and opportunities.
  • Negotiates and manages contracts with external vendors to optimize value for the organization.
  • Liaises with financial institutions to secure project funding and optimize financial resources.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
  • Used Excel and Word software to prepare external audit documentation and financial reports to assist management in operational planning and critical decision-making.
  • Serves on the fire department's board of directors.

EMS CAPTAIN

P.G. County Volunteer Fire Depatment
03.2017 - Current
  • Monitors medical and emotional needs of acute illness or injury victims to reduce mortality and morbidity.
  • Anticipates potentially life-threatening conditions and institutes emergency therapy essential for preserving life.
  • Recognizes medical emergencies and made reasonable and acceptable differential diagnoses.
  • Oversee recruitment, orientation, and performance evaluations of all fire station volunteers.
  • Evaluate and recommend methods of improving operational performance.
  • Monitors implementation and success of protocols and programs.
  • Maintains communication and good working relationship with facility administration.
  • Establishes and maintains effective communication with staff, physicians, and community organizations to promote high-quality patient care.
  • Recruits and trains all EMS staff, providing direct supervision, ongoing staff development, and continuing volunteer education.
  • Conducts routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with HIPAA, benefits administration, and general liability guidelines.
  • Designed and introduced leadership development, coaching, and team management models, promoting volunteers to increased levels of responsibility.
  • Spearheads and implements new projects to expand the scope of engagement.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Edits and proofreads technical documents for accuracy and consistency.
  • Organized research material and completed writing tasks for submission to the P.G. County Fire Department.
  • Demonstrates respect, friendliness, and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions, and make strategic decisions.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Resolves problems, improves operations and provides exceptional service.
  • Provides perspective, insights and knowledge to stakeholders across the organization as inclusion and diversity subject matter expert.

Medical Assistant

Patient First
09.2021 - 06.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physicians.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in the office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Entrepreneur In-home Preschool Teacher

Owner Operator Independent
05.2011 - 06.2022
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication strategies with parents in daily conversations and formal conferences.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained an organized, fun, and interactive classroom to help children feel safe.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Supervised 8-12 children throughout the entire school day.
  • Supervised 3 student teachers to provide objective feedback.
  • Modeled positive behavior and communication skills for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Developed and implemented behavior management plans.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Encouraged the use of technology to support student learning.
  • Assessed student progress and provided feedback on educational development.
  • Utilized creative teaching strategies to engage students in the classroom.
  • Wrote and implemented age-appropriate curricula to meet the needs of young learners.

Senior Administrative Officer

National Institutes Of Health
05.2009 - 12.2012
  • Categorized and securely processed sensitive documents with information of a profoundly personal nature or corporate sensitivity.
  • Worked with NIH leadership and congress to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Fostered positive work environment through comprehensive employee relations program.
  • Coordinated technical training and personal development classes for staff members.
  • Maintained current knowledge of federal government regulations and legislation to amend policies and promote compliance.
  • Maintained knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Updated training processes by reviewing existing documentation, leveraging associate feedback, and working with legal and compliance teams.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Liaised between multiple business divisions to improve communications.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.
  • Wrote detailed narrative reports for use in personnel investigations.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
  • Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
  • Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Analyzed and interpreted data to identify trends and recommend improvements.
  • Analyzed and interpreted customer requirements to develop engineering solutions.
  • Led medical teams to complete projects on time and within budget.
  • Developed high-quality healthcare designs and plans to meet industry standards.
  • Conducted research to identify and evaluate new technologies and concepts.
  • Performed complex calculations to analyze and optimize budgeting processes.
  • Implemented automated systems to improve the accuracy and efficiency of personnel processes.
  • Verified construction documentation to meet client requirements and vision.
  • Collaborated with other departments to facilitate successful project completion.

Senior Patient Care Coordinator

National Institutes Of Health
05.1987 - 12.2009
  • Maintained confidentiality of patient data and conditions to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Delivered excellent patient experiences and direct care.
  • Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked with patients to schedule tests and procedures.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
  • Performed as subject matter expert for case management processes.
  • Supported patients with necessary care during end-of-life phases by coordinating hospice care.
  • Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
  • Trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients in an effort to provide the most effective medical advice.
  • Scheduled surgeries, managed pre-certifications, and verified insurance coverage.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Planned departmental annual events focused on recruitment, orientation, graduation and faculty retreats.
  • Maintained attendance, sick time and vacation records for program trainees.
  • Informed residents and trainees of inter and intradepartmental policies and procedure changes.
  • Collaborated with faculty, staff, and students to identify and address institutional challenges.
  • Coordinated and supervised academic advising activities.
  • Assisted in the development and implementation of faculty development plans.
  • Spearheaded technology initiatives to support student learning and academic excellence.

Education

Ed.D. - Organizational Leadership

Baylor University
Waco, TX

Ed.D. - Organizational Healthcare Leadership

Grand Canyon University
Phoenix, AZ
06.2024

Master of Science - Organizational Leadership W/e Fire Executive Servi

Grand Canyon University
Phoenix, AZ
12.2018

Bachelor of Science - Health Administration

Grand Canyon University
Phoenix, AZ
10.2017

Skills

  • Critical Thinking
  • Excellent Communication
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Flexible and Adaptable
  • Cultural Awareness
  • Self-Motivated
  • Team-building
  • Training and Development
  • G-Suite
  • PPE Compliance
  • Analytical and Critical Thinking
  • Decision-Making

Accomplishments

2021 Rescue Squadsman of the Year, P.G. Volunteer Fire Department


2019 Outstanding Service Award, Riverdale Heights Volunteer Fire Department


2014 Outstanding Childcare Provider of Glenarden, Maryland


2001-2011 Outstanding Government Employee Award (yearly rating), NIH, NCI

Affiliations

SIGMA GAMMA RHO, Inc
Zeta Tau Sigma Chapter Soror
P.G. County, MD
2020 - PRESENT


BETA XI BAYLOR UNIVERSITY SCHOOL OF EDUCATION HONOR SOCIETY
2020 - PRESENT


ALPHA CHI GRAND CANYON UNIVERSITY SCHOOL OF EDUCATION HONOR SOCIETY
2018 - PRESENT

Certification

Certified Nursing Assistant, MD

Expires OCT 2026

Maryland Emergency Medical Technician Expires JUN 2025

Maryland Commissioned Notary Expires APR 2025

Nationally Registered Emergency Medical Technician Expires MAR 2025

CPR: BLS American Heart Association -Expires OCT 2024

Certified EMS Officer

FEMA ICS Certifications: 100, 200, 235, 242, 300, 393, 400, 547, 700, 800

Timeline

ORTHOPEDIC SURGERY CNA

Kaiser Permanente
08.2022 - Current

Medical Assistant

Patient First
09.2021 - 06.2022

Treasurer

P.G. County Volunteer Fire Department
01.2021 - Current

EMS CAPTAIN

P.G. County Volunteer Fire Depatment
03.2017 - Current

Entrepreneur In-home Preschool Teacher

Owner Operator Independent
05.2011 - 06.2022

Senior Administrative Officer

National Institutes Of Health
05.2009 - 12.2012

Senior Patient Care Coordinator

National Institutes Of Health
05.1987 - 12.2009

Ed.D. - Organizational Leadership

Baylor University

Ed.D. - Organizational Healthcare Leadership

Grand Canyon University

Master of Science - Organizational Leadership W/e Fire Executive Servi

Grand Canyon University

Bachelor of Science - Health Administration

Grand Canyon University

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