Karen Abreu-Hudson

• Completed day-to-day/weekly duties accurately and efficiently - Scheduling daily, answering multi phone lines & emails, invoicing, vendor billing, getting quotes from venders & preparing estimates
• Proposed innovative ideas and solutions in weekly/monthly meetings to improve team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Developed functional solutions that resulted in cost-savings.
• Streamlined processes using various software and tools to improve communication with team on locations and equipment.

• Conducted thorough inspections to identify pest issues and recommend treatments.
• Developed and maintained strong relationships with clients through effective communication.
• Collaborated with team members to implement pest management strategies efficiently.
• Educated clients on pest prevention methods and best practices for their properties.
• Utilized industry-specific tools for accurate assessments and treatment applications.
• Answering multi phone lines & emails
• Generated reports to previous say jobs completed by techs
• Kept detailed records of treatments, inspections, and client interactions for compliance purposes.
• Special billing for subcontractors & other big accounts
• Participated in ongoing training and compliance activities.

• Conducted inspections to identify pest issues and recommend treatment plans.
• Developed and implemented pest control strategies for residential and commercial clients.
• Educated customers on prevention techniques and effective pest management practices.
• Responded quickly and efficiently to customer inquiries regarding pest problems.
• Reviewed treatment plans developed by technicians prior to implementation.
• Created and maintained detailed records of all pest control treatments, including the type of pests treated and the chemicals used.
• Assisted in preparing bids for contracts related to pest control services.
• Reported any issues or complaints related to pest control services to management immediately.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Maintained updated knowledge through continuing education and advanced training.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Greeted and seated guests promptly at Nico's restaurant.
• Provided menus and explained daily specials to customers.
• Took orders accurately and communicated them to the kitchen staff.
• Served food and beverages efficiently to enhance customer experience.
• Assisted in training new staff on service protocols and menu details.
• Maintained cleanliness of dining area and ensured proper table settings.
• Informed customers of daily specials and signature menu items.
• Stocked service areas with supplies during slow periods.

• Greeted and seated guests promptly upon arrival.
• Managed waitlist and reservation system efficiently.
• Coordinated with servers to ensure smooth service flow.
• Handled guest inquiries and concerns professionally.
• Monitored dining room atmosphere for guest comfort.
• Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
• Restocked condiments, silverware, napkins, tablecloths. as needed.
• Assigned seating arrangements based on customer preferences and restaurant policies.
• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Escorted guests to seating area, furnished menus and highlighted daily specials.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Answered phones promptly to record and confirm reservations.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

• Oversaw reservation system to manage bookings and special requests efficiently.
• Managed seating arrangements to optimize guest flow and minimize wait times.
• Monitored seating arrangements to maximize table utilization and minimize wait time.
• Trained and supervised staff on customer service standards and restaurant policies.
• Trained new hostesses in customer service and job duties.
• Handled customer inquiries and resolved concerns in a professional manner.
• Resolved any complaints or issues with customers quickly and professionally.
• Coordinated with kitchen staff to ensure timely service during peak hours.
• Maintained cleanliness of dining area and ensured proper table settings.
• Increased restaurant sales through top-quality reception, greeting and seating service.
• Monitored dining area for cleanliness and organization throughout service hours.
• Developed and maintained relationships with regular customers to enhance loyalty.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Took orders accurately and communicated them to the kitchen staff.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Maintained a clean and organized work environment for the hostesses at all times.
• Managed inventory of supplies such as menus, condiments, linens.
• Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
• Established effective communication systems between hosts and hostesses and management.
• Stocked service areas with supplies during slow periods.
• Initiated creative ideas and kept recreation programs entertaining and refreshing.

• Managed rental agreements and maintained accurate inventory records.
• Assisted customers in selecting appropriate rental trucks for their needs.
• Conducted vehicle inspections to ensure safety and reliability standards.
• Provided excellent customer service by addressing inquiries and resolving issues.
• Trained new staff on operational procedures and customer service best practices.
• Followed up with customers regarding any additional charges that may be incurred during the course of their rental agreement.
• Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
• Calculated total cost for rental including taxes, fees, and other charges.

- Filing damages claims with insurance companies

• Completed paperwork associated with each transaction accurately and efficiently.
• Employed sales techniques to boost sales and services.
• Greeted customers and provided excellent customer service.
• Resolved customer complaints in a professional manner while adhering to company guidelines.
• Updated and maintained rental agreement files and documents.
• Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
• Answered telephones to assist customers and resolve issues.
• Explained policies and reviewed documentation to obtain signatures.
• Collected payment by processing credit card transactions.
• Maintained knowledge of current promotions and discounts offered by the company.
• Performed regular inspections of vehicles prior to rentals to ensure safety and cleanliness standards were met.
• Collected money, provided change and recorded transactions on receipts.
• Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.

• Managed patient scheduling and appointment confirmations effectively.
• Managed patient scheduling and appointment confirmations efficiently.
• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Handled patient inquiries and provided exceptional customer service.
• Assisted patients with billing questions and payment processing.
• Processed insurance claims and verified patient eligibility accurately.
• Arranged documents for insurance claims.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Maintained patient records using electronic health record systems.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
• Ensured that all HIPAA regulations were followed while handling confidential patient information.
• Organized patient charts prior to each appointment in order to save time during check-in process.
• Organized dental office supplies and maintained inventory levels.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Communicated treatment plans and instructions to patients clearly.
• Provided support with front office duties such as photocopying documents or scanning files.
• Collected payments from patients in accordance with established policies and procedures.
• Maintained master calendar and scheduled new appointments based on provider availability.