Karen Acker
Barnegat,NJ
Summary
Proven leader and effective communicator, adept at training and mentoring teams for peak performance. At St. Francis Community Center, I spearheaded front desk operations, enhancing guest relations and operational efficiency on Supervisors absence, before taking Supervisor position. Skilled in data entry and problem-solving, my strategies boosted customer satisfaction and streamlined processes, demonstrating a commitment to excellence and results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
St. Francis Community Center
03.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service.
- Collaborated with team members to handle guest requirements from registration to paying monthly tuition.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected Department deposits, fees, and payments.
- Billed monthly for Pre-school tuition and Summer Camp.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
Shop Owner
Cool Beans Coffee Shop
01.2019 - Current
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Coached, counseled and disciplined employees.
Facility Coordinator/Front Desk Receptionist
St. Francis Community Center
10.2012 - Current
- Entered data, generated reports, and delivered to Supervisors.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Coordinated rooms, meeting rooms for Board Meetings, Groups such as (Alcoholic Anonymous, 12 Step Program, etc.
- Coordinated and input data of the usage of our Churches, Center rooms etc, to be accurate for non double booking.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Efficient in Microsoft Word, PowerPoint, Outlook.
Caregiving
07.2018 - 03.2019
High Risk Pregnancy, Pregnancy and Post Partum Care
Medical Assistant
Lone Star Circle Of Care
10.2017 - 06.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments and registered patients.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Bachelor of Science - Speech Pathology & Audiology
Richard Stockton University
Pomona, NJ12.2014
Bachelor of Arts - Language And Communications (Spanish)
Richard Stockton University
Pomona05.2011
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Establishing Great Rapport with personnel and staff
- Word Processing
- Data Entry Efficiency
- Team building proficiency
- Training and mentoring
- Staff Supervision
- Scheduling and Planning
- POS System Operation
- Listening Skills
- Exceptional communication
Certification
- CCMA - Certified Clinical Medical Assistant
- CET - EKG Technician
Timeline
Front Desk Supervisor
St. Francis Community Center
03.2024 - Current
Shop Owner
Cool Beans Coffee Shop
01.2019 - Current
Caregiving
07.2018 - 03.2019
Medical Assistant
Lone Star Circle Of Care
10.2017 - 06.2018
Facility Coordinator/Front Desk Receptionist
St. Francis Community Center
10.2012 - Current
Bachelor of Science - Speech Pathology & Audiology
Richard Stockton University
Bachelor of Arts - Language And Communications (Spanish)
Richard Stockton University
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