Karen Adkins

Assistant Manager of Operations

Lowes Home Improvment

03.2012 - 02.2025

Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Taught employees how to collaborate on daily job tasks and achieve service targets.
Coordinated with General Manager in different operational issues and promotional activities.
Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Enhanced employee productivity through regular training sessions and performance evaluations.
Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
Ensured compliance with industry regulations by staying updated on relevant laws and policies.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.