Summary
Overview
Work History
Education
Skills
Timeline
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Karen Agoranos

Palatine,IL

Summary

Dynamic professional with extensive experience providing exceptional customer service as Village Clerk at the Village of Mount Prospect. Successfully implemented technology solutions to enhance productivity and fostered regional collaboration. Adept at document management and building strong relationships, ensuring efficient operations and positive community engagement.

Highly efficient administrative professional, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency

Overview

20
20
years of professional experience

Work History

Village Clerk

Village of Mount Prospect
05.2016 - Current
  • Enhanced community relations through timely communication with residents and local businesses.
  • Assisted residents with inquiries promptly, offering excellent customer service in support of their needs.
  • Organized effective Village Board, Committee of the Whole and Coffee with Council meetings, fostering open dialogue between residents and government officials.
  • Established strong relationships with representatives from neighboring communities and community stakeholders encouraging regional collaboration on shared initiatives.
  • Collaborated closely with other departments to ensure coordinated efforts for smooth functioning of the village administration.
  • Oversaw successful implementation of new technology solutions, including CivicClerk Agenda Management solution and JustFOIA, within the office environment, increasing productivity and efficiency.
  • Facilitated a transparent election process by overseeing voter registration and mail ballot applications. Worked closely with the Cook County Clerk's Election Department to ensure a safe and efficient Early Voting process at Village Hall.
  • Delegated tasks effectively among staff members, optimizing workload distribution and ensuring timely completion of projects.
  • Negotiated contracts with service providers to secure favorable terms that benefited both parties.
  • Performed routine data entry or document management.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • As the Village Freedom of Information Officer, responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Issued public notification of official activities or meetings.

Administrative Assistant

Village of Mount Prospect
07.2015 - 05.2016
  • Front office receptionist for Village Administration | Administrative Assistant to the Village Clerk; delivering messages to staff and greeting visitors
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Permit Clerk

Village of Mount Prospect
12.2014 - 07.2015
  • Maintained confidentiality of sensitive information in accordance with legal guidelines and ethical considerations.
  • Maintained accurate records of all permits issued, ensuring compliance with local regulations and reporting requirements.
  • Boosted customer satisfaction by offering guidance on navigating complex permitting processes while remaining empathetic to their needs.

Patient Access Specialist | Emergency Room

Northwest Community Hospital
11.2004 - 12.2014
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.

Education

Bachelor of Arts - Political Science

Illinois State University
Normal, IL
05-1989

Skills

  • Office management
  • Document management
  • Report preparation
  • Customer satisfaction
  • Meeting facilitation

Timeline

Village Clerk

Village of Mount Prospect
05.2016 - Current

Administrative Assistant

Village of Mount Prospect
07.2015 - 05.2016

Permit Clerk

Village of Mount Prospect
12.2014 - 07.2015

Patient Access Specialist | Emergency Room

Northwest Community Hospital
11.2004 - 12.2014

Bachelor of Arts - Political Science

Illinois State University

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Karen Agoranos