Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAREN A. GREEN

Winter Springs

Summary

Analytical and focused Back Office Analyst known for productivity and efficiency in task completion. Possesses specialized skills in data analysis, process optimization, and compliance monitoring. Excels using analytical thinking, problem-solving abilities, and effective communication to enhance operational performance and support decision-making processes.

Overview

11
11
years of professional experience

Work History

Back Office Analyst

ORLANDO HEALTH
05.2022 - Current
  • Provide operational support to the Project Management Office (PMO), including processing Purchase Order (PO) requests, reviewing and validating invoices for accuracy, and facilitating timely approvals in alignment with organizational process and procedures.
  • Manage full Purchase Order lifecycle:
  • Creating new PO requisitions request by the Project Managers
  • Handle change orders and closing of POs
  • Manage the Integration PO Request forms for PO requests.
  • Coordinate and monitor submission and approval of Financial Request Forms (FRRs) and Non-Financial Requests (NFRs). Ensuring accurate documentation and timely follow-through.
  • Maintain detailed Resource & SOW breakdowns in collaboration with Centralized Labor Pool Rounds Finance.
  • Update PWA with new POs and Change Orders to ensure alignment with budget tracking tools.
  • Priority PO Tracker Oversight
  • Maintain and regularly update the Priority PO Tracker, monitoring progress and expediting “Hot” items to meet project deadlines and critical path milestones.
  • Training & Enablement
  • Conduct targeted trainings for:
  • PO Requestors on proper Webform submission protocols.
  • Project Managers (PMs) on completing PO requirements (non-CLP).
  • Provide ongoing education on:
  • Proper documentation standards.
  • Interpreting and responding to approver feedback throughout the PO process.
  • Oversee the creation and setup of new Strata projects via CAPID, ensuring accurate data input and alignment with project scope and timelines.

Provider Data Management Specialist

IMAGINE 360
09.2021 - Current
  • Manage provider data maintenance, ensuring accuracy for members and third-party administrators.
  • Enter new provider demographic information post-contract execution.
  • Monitor and update provider data based on revised rosters.
  • Investigate and resolve provider file discrepancies, coordinating with relevant departments.
  • Coordinated with Credentialing to update provider data.
  • Provided user feedback on provider management database improvements.
  • Participated in system testing and validation.

Team Lead

SLINGSHOT BY WORKWAVE
05.2021 - 09.2021
  • Managed daily operations of a remote customer service team.
  • Developed a customer service-oriented team focused on results.
  • Monitored phone activity and ensured representatives provided excellent service.
  • Coached and developed team members to meet performance goals.
  • Organized staff meetings to implement new procedures.
  • Provided performance metrics during 1:1 meetings and facilitated improvements.

Operations Analyst, Enrollment & Billing

HEALTHFIRST
Lake Mary
07.2017 - 05.2021
  • Analyzed data, ensured accuracy, and generated reports.
  • Processed and analyzed invoices and reconciled enrollment/financial data.
  • Verified account balances with Accounts Receivable and resolved discrepancies.
  • Provided expertise in Affordable Care Act, State & Federal Based Insurance Exchanges, and 834 Enrollment processes.
  • Assisted with system conversion and conducted root cause analysis for leadership.

Team Lead, Member Services

HEALTHFIRST
Lake Mary
09.2014 - 07.2017
  • Supervised a team of 20 operators, ensuring adherence to SOPs.
  • Monitored KPIs and provided data for monthly performance bonuses.
  • Engaged employees in process improvements and problem prevention.

Education

Bachelor of Science - Business Administration

Nyack College
New York, NY

Associate of Arts - Liberal Arts

Kingsborough Community College
Brooklyn, NY

Skills

  • Provider data management
  • Managed healthcare systems
  • ePACES and Workday
  • UltiPro and Salesforce CRM
  • Microsoft Office suite
  • Google Workspace applications
  • Data integrity and analysis
  • Process documentation
  • Coaching and mentoring
  • Employee onboarding strategies
  • Corrective action planning
  • Project management methodologies
  • Problem resolution techniques
  • Regulatory compliance expertise
  • Invoice processing and EDI transactions

Timeline

Back Office Analyst

ORLANDO HEALTH
05.2022 - Current

Provider Data Management Specialist

IMAGINE 360
09.2021 - Current

Team Lead

SLINGSHOT BY WORKWAVE
05.2021 - 09.2021

Operations Analyst, Enrollment & Billing

HEALTHFIRST
07.2017 - 05.2021

Team Lead, Member Services

HEALTHFIRST
09.2014 - 07.2017

Bachelor of Science - Business Administration

Nyack College

Associate of Arts - Liberal Arts

Kingsborough Community College

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