Karen Akins
Madison,MS
Summary
Innovative and results-oriented operations manager with 17 years of experience and a passion for building relationships and exceeding client expectations. Background includes a strong emphasis on account management, customer service, and production control analysis within the automotive industry. Demonstrated history of performance excellence and success. Skills in team building, communication, public speaking, inter-departmental and executive-level client relations, and account management have consistently proven effective. Dynamic and motivated, with a proven record of generating and nurturing relationships, managing projects from concept to completion, and coaching individuals to success. Excels in making critical decisions during challenges and possesses highly competent organizational and interpersonal skills. Adaptable professional able to work independently, create effective presentations, and develop opportunities that further establish and execute goals. Passion for career evident in the quality of work.
Overview
22
22
years of professional experience
Work History
Operations Coordinator
Clark Veneers and Plywood
01.2021 - Current
- Manage and organize international inventory and receiving and shipping of products
- Place orders overseas to vendors and for customers
- Create and maintain accurate customer records and documentation database
- Work with warehouse personnel to assure the highest level of efficiency in the workflow
- Serves as office liaison in communicating with departments and vendors
- Responsible for general administrative duties (i.e., incoming/outgoing mail response, copying, filing, etc.)
- Ensure implementation of all standard operating procedures for efficient operations
- Assist in coordination of team efforts to increase company revenue
- Analyze and develop routine ordering patterns to optimize an efficient operation of inventory management, coordinating delivery logistics on an international level
- Manage professional relationships with all lines of business internally and externally
- Prepare shipping documents for products scheduled to ship (i.e., Fed Ex, UPS)
- Involved in everyday logistics; working with the depots and truckers and others or to find cost effective solutions that positively impacted the operation of the business
- Leadership
- Project management
- Account management
- Client success
- Marketing
- Budgeting
- Inventory control
- Critical thinking
- Microsoft Office Suite
- Negotiation
- Process improvement
- Communication
- Time management
- Problem solving
- Customer service
- Sales
- Public speaking
- Analysis
- Production control
- Debits | Credits -Inventory
- Improved customer satisfaction, addressing client concerns promptly and professionally.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Production Control | Inventory | Analyst
Nissan Trading Corporation
02.2003 - 01.2021
- Inventory Control of Materials being shipped in and out of Warehouse to Nissan North America in Canton, Mississippi
- Maintained customer relations with customers such as Nissan, Visteon, and JCI
- Primary contact for suppliers and vendors for any customer issues and complaints
- Monitored inventory of one of the largest suppliers for Nissan North America in MS
- Oversaw Monetary losses and debits to Nissan North America
- Supervised inventory coming in from suppliers/ trucking companies daily
- Liaised between quality control and other departments and contractors
- Managed inventory/material transactions and addressing material shortages, backlogs, or other potential schedule interruptions that could impact the production schedule
- Collaborated with project managers and developed solutions to factory and on-site issues
- Demonstrated ability to analyze and anticipate situations, define problems and objectives
- Corrected and analyzed a variety of routine production data and processes
- Coordinated with other departments to define pre-release production requirements
- Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
- Supported the implementation of new systems and processes that led to improvements in overall inventory management performance..
Education
Bachelor of Science - Business Administration
Belhaven College
Jackson, MS08-2001
Skills
- Leadership
- Project management
- Account management
- Budgeting
- Inventory control
- Critical thinking
- Negotiation
- Process improvement
- Communication
- Time management
- Problem solving
- Customer service
- Analysis
- Production control
- Debits
- Credits
- Inventory
- Customer invoicing
- Inventory oversight
- Logistics coordination
References
Professional References Available Upon Request
Timeline
Operations Coordinator
Clark Veneers and Plywood
01.2021 - Current
Production Control | Inventory | Analyst
Nissan Trading Corporation
02.2003 - 01.2021
Bachelor of Science - Business Administration
Belhaven College
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