Karen Alanis
Houston,TX
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, maintaining store cleanliness, and managing telephone etiquette. Positive nature with excellent people skills
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Dermsurgery Associates
05.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Input referrals into medical record system.
- Answered incoming calls, scheduled appointments
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Receptionist
Polish Parker and Roe
07.2021 - 04.2023
- Scheduled and Confirmed appointments, communicated with clients, and updated client records.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and verified reasons for visit and appointment information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Directed clients and guests to correct departments, rooms and staff members.
- Oversaw office inventory by restocking supplies
- Reported suspicious individuals to supervisor.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered average of 20 calls daily.
- Handled payment processing and provided customers with receipts and proper bills and change.
Crew Member
McDonald's
05.2020 - 06.2021
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Organized and restocked supplies to support operations and team productivity.
- Assisted patrons in making menu selections.
- Took orders from patrons and input selections into store computer system.
- Stocked shelves and cases with new or transferred items.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Answered customer questions and took orders.
- Restocked supplies, removed trash and cleaned areas.
- Verified orders and bagged items for easy transport.
- Totaled bills, accepted payments and returned change.
Restaurant Waitress
La Tamaulipeca
06.2018 - 03.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Calculated charges, issued table checks and collected payments from customers.
Education
Associate of Applied Science - Health And Science
Houston Community College
Houston, TX2024
High School Diploma -
Heights High School
Houston, TX06.2022
Skills
- Organization and Efficiency
- Office Equipment Operations
- Meticulous and Organized
- Multi-Line Telephone Skills
- Positive Attitude and Energetic
- Courteous and Professional
- Appointment Scheduling
- Greeting and Seating Clients
- Customer Service
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Specialist
Dermsurgery Associates
05.2023 - Current
Receptionist
Polish Parker and Roe
07.2021 - 04.2023
Crew Member
McDonald's
05.2020 - 06.2021
Restaurant Waitress
La Tamaulipeca
06.2018 - 03.2020
Associate of Applied Science - Health And Science
Houston Community College
High School Diploma -
Heights High School
Similar Profiles
ARIEL SOTOARIEL SOTO
Insurance Verification Specialist at Dermsurgery AssociatesInsurance Verification Specialist at Dermsurgery Associates
Kia MitchellKia Mitchell
Medical Receptionist at DermSurgery AssociatesMedical Receptionist at DermSurgery Associates
Ashley LangleyAshley Langley
Surgical Aesthetic Medical Assistant at AboutSkin Dermatology and DermSurgerySurgical Aesthetic Medical Assistant at AboutSkin Dermatology and DermSurgery
Malcolm ConeoMalcolm Coneo
Life Insurance Agent at Bankers Life Insurance Company Of AmericaLife Insurance Agent at Bankers Life Insurance Company Of America
Catherine SpragueCatherine Sprague
Receptionist at Mike Calvert ToyotaReceptionist at Mike Calvert Toyota