Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karen Alcantara

Orlando,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Finance Manager

Fields BMW Winter Park
Winter Park
01.2021 - 01.2025
  • Managed all aspects of vehicle financing and insurance, averaging 60 deals per month with a 250% product penetration rate by effectively presenting and selling finance products to maximize dealership profitability and protect customer investments. Consistently ranked in the top 10 out of 70 Finance Managers company wide.
  • Evaluate customers’ credit applications, analyze credit reports, and determine appropriate lending programs based on lender guidelines.
  • Prepare and review all documents related to vehicle purchases, ensuring compliance with federal, state, and dealership regulations.
  • Maintain strong relationships with lending institutions to secure competitive financing rates and improve funding speed and efficiency.
  • Work closely with the sales team to streamline the sales to finance process, ensuring a seamless and positive customer experience. Train and support sales staff on finance product offerings and compliance standards.
  • Ensure strict adherence to all compliance requirements, including Red Flag rules, OFAC, privacy laws, and dealership policies.

Finance Assistant

Fields BMW Winter Park
Winter Park, FL
01.2020 - 01.2021
  • Reviewed all deal jackets for accuracy, ensuring correct customer information, down payments, Vehicle Identification Numbers, and required signatures were complete prior to final processing.
  • Prepared finance paperwork and organized deal files to support Finance Managers and ensure smooth vehicle delivery.
  • Routed incoming finance related calls based on customer inquiries and departmental needs.
  • Demonstrated strong performance and initiative, leading to promotion into a Finance Manager role and assuming full responsibility for deal structuring, lender relations, and product sales.

Sales Assistant

Fields BMW Winter Park
Winter Park, FL
01.2018 - 01.2020
  • Managed Inventory for both new and used vehicles, including stocking in all incoming units, verifying VINS, entering vehicle details into dealership systems, and coordinating with service and reconditioning departments.
  • Supported sales managers by preparing daily and monthly reports for both the new and used car departments, ensuring accurate sales tracking, vehicle status, and departmental performance metrics.
  • Assisted in the post-sale process, including submitting Retail Delivery Reports to BMW and maintaining compliance with manufacturer reporting requirements.

Internet Sales Manager

Classic Honda
Orlando, FL
01.2016 - 01.2018
  • Built an internet Sales Department including personnel, processes, and lead sources.
  • Responsible for coaching, performance management, and career development of team.
  • Use customer Relationship Management software to follow up online inquiries regarding new and used car sales.
  • Conduct outbound calls nurturing client relationships to compel on-site visits resulting in higher sales closures.
  • Coordinated and response to complex customer internet sales requests, resulting in increased sales and customer satisfaction.

Education

High School -

Edgewater High School
Orlando, FL
01.2015

Skills

  • Continuous improvement
  • Customer relationship development
  • Credit analysis
  • Performance analysis
  • Staff training
  • Departmental oversight
  • Insurance products
  • Lending practices
  • Financial revenue
  • Sales process development
  • Deal structuring
  • Business partnering
  • KPI development

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Finance Manager

Fields BMW Winter Park
01.2021 - 01.2025

Finance Assistant

Fields BMW Winter Park
01.2020 - 01.2021

Sales Assistant

Fields BMW Winter Park
01.2018 - 01.2020

Internet Sales Manager

Classic Honda
01.2016 - 01.2018

High School -

Edgewater High School

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