Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Aldana

Houston

Summary

Dynamic bilingual professional and entrepreneur with over 7 years of experience managing a successful beauty business and over 5 years in administrative support roles. Seeking a data entry position where strong organizational skills, proven accuracy, and efficiency with databases and CRM systems can contribute to operational success. Skilled in client relations, scheduling, social media marketing, and business operations. Recognized for meticulous attention to detail and managing multiple priorities in fast-paced environments. Fluent in English and Spanish, enhancing communication and engagement with diverse clientele.

Overview

15
15
years of professional experience

Work History

Owner / Lash Artist

Self-Employed
01.2017 - Current
  • Founded and grew a lash extension business with a loyal and expanding client base.
  • Manage all aspects of operations, including scheduling, client communication, bookkeeping, and inventory.
  • Develop and execute marketing strategies across Instagram, TikTok, and other platforms to attract new clients.
  • Implement online booking systems, streamlining client scheduling and boosting retention.
  • Deliver high-quality lash extension services with emphasis on customer satisfaction, safety, and professionalism.
  • Full-time since 2020

Administrative Assistant – BDC Department

Coast to Coast Motors
07.2018 - 09.2019
  • Supported the Business Development Center (BDC) with reporting and daily operations.
  • Oversaw the department in the absence of the BDC manager, ensuring workflow and productivity.
  • Managed referral program including distributing customer checks.
  • Managed referral program, including distributing customer checks.or management.,

Administrative Assistant

Small Steps Nurturing Center
08.2014 - 07.2018
  • Provided administrative support to staff, parents, and visitors in a high-volume childcare center.
  • Managed phone calls, correspondence, and clerical duties including flyers, menus, and announcements.
  • Translated documents and interpreted in meetings for Spanish-speaking families.
  • Assisted teachers with classroom support as needed.

BDC Representative

Tri-Color Auto
01.2012 - 01.2014
  • Handled inbound/outbound calls to schedule dealership appointments and follow up on leads.
  • Maintained customer records and provided detailed vehicle information with a focus on client satisfaction.
  • Consistently exceeded call and appointment-setting goals.
  • Performed accurate data entry of customer information and lead details into CRM system, ensuring up-to-date and reliable records.

Secretary

Red Tag Mattress Furniture
01.2011 - 01.2012
  • Managed store opening, customer calls, and clerical tasks.
  • Created and posted online listings to drive sales.

Education

Medical Administrative Assistant -

Everest Institute
Houston, TX
01.2013

High School Diploma -

Eisenhower High School
Houston, TX
06.2010

Skills

  • Business Operations & Scheduling
  • Small business management
  • Social Media Marketing & Branding
  • Customer Service & Client Relations
  • Collaborative networking abilities
  • Bilingual: English & Spanish (speaking, reading, writing)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Timeline

Administrative Assistant – BDC Department

Coast to Coast Motors
07.2018 - 09.2019

Owner / Lash Artist

Self-Employed
01.2017 - Current

Administrative Assistant

Small Steps Nurturing Center
08.2014 - 07.2018

BDC Representative

Tri-Color Auto
01.2012 - 01.2014

Secretary

Red Tag Mattress Furniture
01.2011 - 01.2012

Medical Administrative Assistant -

Everest Institute

High School Diploma -

Eisenhower High School

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