Karen Alfonso
West New York
Summary
Detail-oriented professional with strong cash handling and customer service skills. Proven ability to collaborate effectively with team members to ensure seamless operations and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Cafeteria Cashier
Cafe Bistro
Hackensack
07.2023 - Current
- Maintained accurate cash handling procedures during daily operations.
- Collaborated with team members to ensure seamless service during peak hours.
- Monitored inventory levels and communicated restocking needs to management.
- Assisted in preparing food items to meet customer orders quickly.
- Balanced cash drawers accurately at the end of each shift.
- Took orders, prepared foods and processed payments in full-service establishment.
Shipping Clerk
Bergen Logistics
North Bergen
09.2020 - 02.2023
- Coordinated daily shipping activities to ensure timely dispatch of customer orders.
- Communicated with carriers to arrange pick-ups and resolve shipping issues.
- Validated shipping documentation against orders to ensure compliance with company standards.
- Resolved customer inquiries regarding shipment status and documentation.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
Returns Clerk
Bergen Logistics
North Bergen
07.2018 - 09.2020
- Reviewed documentation for accuracy and completeness prior to processing returns.
- Communicated effectively with customers regarding return policies and procedures.
- Trained new staff on return processing protocols and inventory management systems.
- Identified and reported discrepancies in return data to improve accuracy.
- Maintained accurate inventory records of returned goods.
Returns Processor
Bergen Logistics
North Bergen
12.2017 - 07.2018
- Processed incoming returns efficiently while adhering to established returns policy compliance.
- Executed quality control checks on returned products to identify defects and ensure standards.
- Trained new staff on returns processing procedures and best practices to enhance team performance.
- Checked packaging to verify good quality, no damage and acceptable appearance.
Education
High School Diploma -
Colegio Fiscal Jose Maria Velasco Ibarra
Milagro , Ecuador03-2016
Skills
- Cash handling
- Order processing
- Customer service
- Shipping coordination
- Quality control checks
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Cash register maintenance
- Written communication
Timeline
Cafeteria Cashier
Cafe Bistro
07.2023 - Current
Shipping Clerk
Bergen Logistics
09.2020 - 02.2023
Returns Clerk
Bergen Logistics
07.2018 - 09.2020
Returns Processor
Bergen Logistics
12.2017 - 07.2018
High School Diploma -
Colegio Fiscal Jose Maria Velasco Ibarra