Karen Allen-Dawkins
Lauderdale Lakes,Florida
Summary
Hardworking and enthusiastic customer service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Cook
Christar Villa Hotel
08.2019 - 03.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Sales Coordinator
Juici Patties
09.2018 - 04.2019
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Compiled client profiles and entered information into operating system.
Receptionist
Finest Accommodation
11.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Counter Clerk
Golden Spring Farm Store
02.2015 - 09.2017
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed cash, check and credit card payments.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Operated cash register to accurately complete customer financial transactions.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Maintained clean and orderly work stations and reported hazards to management.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Resolved customer inquiries promptly, addressing concerns and providing solutions to ensure complete satisfaction.
- Consistently achieved performance targets set out by management through dedication to quality service delivery.
- Implemented new procedures for enhanced workflow efficiency, leading to faster order processing times.
Kindergarten Teacher
Happy Heart Pep.
09.2013 - 07.2014
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Promoted learning through play with engaging activities, games and lessons.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Recognized children's physical, emotional and social needs for personalized support.
- Played games with students to increase understanding of subjects.
Records Clerk
Jamaica Public Service
01.2011 - 01.2012
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Updated records with new information.
- Transferred inactive records to storage to free up space and preserve history.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Followed confidentially regulations to maintain privacy.
- Archived and disposed of documents according to established policies.
- Cleaned up files regularly by removing outdated information for archival or disposal.
Sales Associate
Hi-Pest Control
03.1998 - 10.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
Trans Atlantic Business System
06.1996 - 12.1997
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
Diploma - Kindergarten And Preschool Education
Heart Trust NTA
Jamaica01.2011
No Degree -
Denbigh High School
Jamaica09.1983
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
- Team Leadership
- Customer Communication
- Strong enthusiasm
- Recordkeeping
- Customer Relationship Building
- Organization skills
- Telephone skills
- Customer/Client relations
- Listening Skills
- Telephone Etiquette
- Works Well Under Pressure
Timeline
Cook
Christar Villa Hotel
08.2019 - 03.2021
Receptionist
Finest Accommodation
11.2018 - 03.2019
Sales Coordinator
Juici Patties
09.2018 - 04.2019
Counter Clerk
Golden Spring Farm Store
02.2015 - 09.2017
Kindergarten Teacher
Happy Heart Pep.
09.2013 - 07.2014
Records Clerk
Jamaica Public Service
01.2011 - 01.2012
Sales Associate
Hi-Pest Control
03.1998 - 10.1999
Receptionist
Trans Atlantic Business System
06.1996 - 12.1997
Diploma - Kindergarten And Preschool Education
Heart Trust NTA
No Degree -
Denbigh High School
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