Karen Alonzo

• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Responded to inquiries by directing calls to appropriate personnel.
• Organized patient records and database to facilitate information storage and retrieval.
• Facilitated communication between patients and various departments and staff.
• taking emergency calls from hospitals regarding patients with a current heart attack, making sure to connect the emergency service with the doctor on call.

• Receives and logs in Deed of Trust Mortgages, title policies & Assignment (as applicable)

• Contacts title vendors for outstanding title policies and/or title policy corrections.

• Contacts borrower, Notary & County Recorder Offices required for correction and/or resigning, acknowledging & re-recording of documents.

• Reviews each document for accuracy and completeness verifying that all applicable attachments are attached.

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• Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.

• Receives loan documents from escrow after loan closing.

• Scan documents on behalf of escrow (internal and external vendors on exception)

• Imaging/indexing, the imaging team is responsible for indexing all closing loan documents for files that are funded to prepare for the investor delivery group.

• Ensure completeness of files; research missing documents, remove non-essential material. - Log, track, and maintain batch records. - Report and seek resolution for document control issues with service providers. – Prepare reports regarding quality issues with documentation.

• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Volunteered to help with special projects of varying degrees of complexity
• Inventory clerk
• Documentation and data entry
• Organization and teamwork
• Fast production setting