Karen Altidor
Winter Haven
Summary
At Legoland Florida Resort, I excelled as a Team Lead, enhancing team performance and customer satisfaction through expert coaching and operations management. Leveraging skills in conflict resolution and workflow management, I fostered a culture of excellence and collaboration, significantly contributing to project success and organizational goals.
Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.
Overview
3
3
years of professional experience
Work History
Team Lead
Legoland Florida Resort
12.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Winter Haven High School
Winter Haven, FL05-2022
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Schedule management
- Operations management
- Employee training
- Workflow management
- Teamwork and collaboration
- Team supervision
- Leading team meetings
Timeline
Team Lead
Legoland Florida Resort
12.2021 - Current
High School Diploma -
Winter Haven High School
Similar Profiles
Stephan RosarioStephan Rosario
Creative Director at Legoland Florida ResortCreative Director at Legoland Florida Resort
Samantha StokesSamantha Stokes
Resort Operations Supervisor at Legoland Florida ResortResort Operations Supervisor at Legoland Florida Resort
Kyle HammKyle Hamm
Retail Supervisor at Legoland Florida ResortRetail Supervisor at Legoland Florida Resort
Shay DavisShay Davis
Entertainment Creative Production Manager at LEGOLAND Florida Resort - Merlin EntertainmentsEntertainment Creative Production Manager at LEGOLAND Florida Resort - Merlin Entertainments
Gary GiddensGary Giddens
Facilities Manager at Florida Polytechnic UniversityFacilities Manager at Florida Polytechnic University