KAREN A. MILLAREZ
San Jose,USA
Summary
Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Seeking to transition into new field, leveraging experience in customer relationship management and efficient issue resolution.
Overview
2017
2017
years of professional experience
Work History
Customer Care Representative
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Volunteer
Zambales Provincial Capitol
01.2017 - 02.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Facilitated better healthcare access by volunteering at free clinics.
- Enhanced community engagement by organizing and leading local clean-up events.
- Boosted donations to organization by strategizing and executing fundraising events.
- Improved public safety, participating in community watch programs.
- Coordinated food drives for improved local food bank stock levels.
- Encouraged community gardening efforts to promote sustainable living.
- Fostered sense of community, organizing neighborhood gatherings.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Facilitated community outreach to expand participation and support.
- Educated young people about strategies for driving discussions and promoting social changes.
- Coordinated with different service providers to meet clients' individual needs.
Education
B.A. - Political Science
SAN JOSE STATE UNIVERSITY-PENDING
Associate of Arts - Political Science
San Jose City College
San Jose, CA12-2024
Associate of Arts - Liberal Arts And Sciences
San Jose City College
San Jose, CA12-2024
Associate of Science - Paralegal Studies
Evergreen Valley College
San Jose, CA12-2025
Skills
- MS Excel
- Typing 45 WPM
- Filing
- Dependable
- Communication Skills
- Well Groomed Professional
- Health and Patient Care
- MS Word
- MS Outlook
- Data entry
- Call center experience
- Problem resolution
- Payment processing
- Order processing
- Database research
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Email communication
- Phone etiquette
- Task prioritization
- Technical troubleshooting
Languages
Fluent in English and Tagalog
Timeline
Volunteer
Zambales Provincial Capitol
01.2017 - 02.2017
Customer Care Representative
B.A. - Political Science
SAN JOSE STATE UNIVERSITY-PENDING
Associate of Arts - Political Science
San Jose City College
Associate of Arts - Liberal Arts And Sciences
San Jose City College
Associate of Science - Paralegal Studies
Evergreen Valley College
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