Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Anderson

Cedar Hill,TX

Summary

Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Cashier Lead

Lowes Home Improvment
02.1999 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Reduced wait times on average by 15% during peak hours for customers by effectively managing cashier team and prioritizing tasks.
  • Streamlined checkout process by implementing new procedures to increase speed and efficiency.
  • Assisted management in setting performance goals for cashier staff, leading to improved productivity.
  • Trained new cashiers on company policies, ensuring consistent quality of service across team.
  • Acted as point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.

Patient Scheduling Coordinator

Methodist Dallas Medical Center
02.1999 - 03.2016
  • Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
  • Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
  • Managed high call volumes answering on average 35 to 40 calls per day while maintaining exceptional accuracy in appointment scheduling.
  • Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
  • Trained new staff members on scheduling protocols, contributing to well-prepared team of patient coordinators.
  • Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during scheduling process.

Education

Some College (No Degree) - Medical Coding

El Centro College
Dallas, TX

Skills

  • Medical Terminology Knowledge
  • Data Entry Proficiency
  • Attention to Detail
  • Critical Thinking
  • Effective Communication
  • Adaptability and Flexibility
  • Customer Service
  • Problem Solving

Certification

  • [ICD 10 Coding]
  • [ICD 9 Coding]

Timeline

Cashier Lead

Lowes Home Improvment
02.1999 - Current

Patient Scheduling Coordinator

Methodist Dallas Medical Center
02.1999 - 03.2016

Some College (No Degree) - Medical Coding

El Centro College

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