Karen Andrade
Jacksonville,FL
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Florida Department of Health in Duval County
08.2023 - Current
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Managed calendars, scheduled meetings, and organized travel arrangements for senior executives.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Assisted in the preparation of reports and presentations, enhancing clarity and professionalism.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed correspondence and documentation, ensuring timely communication within the organization.
- Conducted research to support health initiatives, contributing to informed decision-making by leadership.
Planning Council Support Specialist
City Of Jacksonville Ryan White Part A Office
03.2021 - 05.2023
- Offered advice and assistance to HIV Planning Council, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Assisted Planning Council and Program Manager with setting appointments and meetings, special requests, and maintaining Calendars.
- Developed community reputation through commitment to satisfaction and strong client relationships.
- Investigated and resolved Planning Council members inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing Planning Council members concerns, demonstrating empathy and resolving problems swiftly.
- Effective liaison between customers and internal departments.
- Assisted Part A Program manager with all support needs.
- Collected, aggregated, verified and monitored trend data.
Administrative Aide
City Of Jacksonville Tennis Division
04.2017 - 03.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored supervisor's work calendar and scheduled appointments and meetings.
- Prepared and maintained daily Cash and Credit records.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Executed record filing system to improve document organization and management.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Executive Secretary
City Of Jacksonville Duval County Extension Office
01.2016 - 04.2017
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Worked with senior management to initiate new projects and assist in various processes.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
Clerical Support Specialist
City Of Jacksonville Public Works
03.2014 - 01.2016
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Arranged meetings for Chief of Mowing and Landscape and coordinated resources for use by all attendees.
Account Manager
Landstar Transportation
08.1994 - 09.2011
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Education
Associate of Arts - Business Administration
Lackawanna College
Scranton, PASkills
- Customer Communication and Empathy
- Issue and Resolution Tracking
- Time Management
- Scheduling and Coordinating
- Customer and client relations
- Computer proficiency
- Documentation and recordkeeping
- Deadline oriented
- Purchase orders organization
- Record preparation
Timeline
Administrative Assistant
Florida Department of Health in Duval County
08.2023 - Current
Planning Council Support Specialist
City Of Jacksonville Ryan White Part A Office
03.2021 - 05.2023
Administrative Aide
City Of Jacksonville Tennis Division
04.2017 - 03.2021
Executive Secretary
City Of Jacksonville Duval County Extension Office
01.2016 - 04.2017
Clerical Support Specialist
City Of Jacksonville Public Works
03.2014 - 01.2016
Account Manager
Landstar Transportation
08.1994 - 09.2011
Associate of Arts - Business Administration
Lackawanna College