Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAREN ANDRADE

Jacksonville,FL

Summary


Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

5
5
years of professional experience

Work History

Insurance Broker

Bankers Life
03.2024 - 04.2025
  • Cultivate client relationships, analyze insurance needs, and tailor solutions for optimal coverage. Drive sales growth through strategic prospecting and consultative approach.

Insurance Agent

ResultsCX
09.2022 - 02.2024
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.

Customer Service

Sitel Corporate
05.2020 - 04.2021
  • Resolved complex technical issues for customers, improving first-call resolution rates and reducing escalations. Developed innovative troubleshooting methods. Collaborated with cross-functional teams to streamline support processes, enhancing overall customer experience and reducing average handling time. Meticulously documented customer interactions and solutions, contributing to the knowledge base and facilitating quicker issue resolution for the team. Provided empathetic support to frustrated customers, turning potentially negative experiences into positive ones and improving customer retention.
  • Verified patients had positive experience by providing exemplary customer service.

Education

High School Diploma -

Thompson Direct

Skills

  • Exceptional customer service
  • Proactive team player
  • Driven
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation

Timeline

Insurance Broker

Bankers Life
03.2024 - 04.2025

Insurance Agent

ResultsCX
09.2022 - 02.2024

Customer Service

Sitel Corporate
05.2020 - 04.2021

High School Diploma -

Thompson Direct

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KAREN ANDRADE