Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Karen A. Ness

Green Bay

Summary

Dynamic professional with extensive leadership and administrative experience, excelling in project management and customer service. Proven ability to enhance operational efficiency and foster positive relationships. Skilled in MS Office and adept at analytical problem-solving, consistently delivering exceptional results in fast-paced environments.

Overview

29
29
years of professional experience

Work History

<ul><li>Designing, Organizing, and coordinating business travel experiences for employees of the Oneida Tribe of Indians of Wisconsin.</li><li>Prepping & Entry of Travel Authorization and Prepping & Entry of Expense Voucher</li><li>Entry of Travel Advance Payments and Entry of Bank Statement into system and attaching to Expense Voucher & Travel Authorization forms.</li><li>Processing Payroll Deductions from balances due to Oneida Tribe of Indians of Wisconsin.</li><li>Building and maintaining working relationship with business travel employees of the Oneida Tribe of Indians of Wisconsin.</li></ul>

Oneida Tribe of Indians of Wisconsin
Oneida
03.2025 - 06.2025
  • Designing, Organizing, and coordinating business travel experiences for employees of the Oneida Tribe of Indians of Wisconsin.
  • Prepping & Entry of Travel Authorization and Prepping & Entry of Expense Voucher
  • Entry of Travel Advance Payments and Entry of Bank Statement into system and attaching to Expense Voucher & Travel Authorization forms.
  • Processing Payroll Deductions from balances due to Oneida Tribe of Indians of Wisconsin.
  • Building and maintaining working relationship with business travel employees of the Oneida Tribe of Indians of Wisconsin.

<ul><li>Supervisor a team of 80-120 staff members, ensuring efficient operation of the department, giving directions and providing follow up, attend staff meetings and run various reports. Complete Schedule Board, by assigning job roles for the day, while ensuring to schedule breaks and lunches. Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment.</li><li>Team leadership, employee training and development, performance management, conflict resolution. Maintains inventory accuracy for the facility by binning and picking merchandise utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities.</li><li>Monitor 80-120 staff members to ensure staff is fulfilling all incoming digital customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise and perform checks to ensure the quality of items. Maintains area of responsibility in accordance with company policies and procedures by properly handling claims/returns; zoning the area; arranging and organizing merchandise/supplies; identifying shrink and damages; ensuring a safe work environment in accordance with company policies and procedures</li></ul>

Walmart
Green Bay
07.2024 - 03.2025
  • Supervisor a team of 80-120 staff members, ensuring efficient operation of the department, giving directions and providing follow up, attend staff meetings and run various reports. Complete Schedule Board, by assigning job roles for the day, while ensuring to schedule breaks and lunches. Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment.
  • Team leadership, employee training and development, performance management, conflict resolution. Maintains inventory accuracy for the facility by binning and picking merchandise utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities.
  • Monitor 80-120 staff members to ensure staff is fulfilling all incoming digital customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise and perform checks to ensure the quality of items. Maintains area of responsibility in accordance with company policies and procedures by properly handling claims/returns; zoning the area; arranging and organizing merchandise/supplies; identifying shrink and damages; ensuring a safe work environment in accordance with company policies and procedures

<ul><li>Shift Leader of 10-20 staff members ensuring efficient operation of the restaurant, giving directions and providing follow up, while ensuring to schedule breaks and lunches.</li><li>Leadership, communication, problem-solving, conflict resolution, teamwork, customer service, time management, multitasking.</li><li>POS system, food safety and sanitation, inventory management, budgeting, cash handling, menu planning, scheduling, etc.</li><li>As a Shift Lead, you gain a diverse range of skills to develop yourself and others.</li></ul>

Panda Express
Green Bay
12.2023 - 07.2024
  • Shift Leader of 10-20 staff members ensuring efficient operation of the restaurant, giving directions and providing follow up, while ensuring to schedule breaks and lunches.
  • Leadership, communication, problem-solving, conflict resolution, teamwork, customer service, time management, multitasking.
  • POS system, food safety and sanitation, inventory management, budgeting, cash handling, menu planning, scheduling, etc.
  • As a Shift Lead, you gain a diverse range of skills to develop yourself and others.

<ul><li>Prepare food and serve our guests Follow recipe and preparation guidelines, clean, organize, and restock all stations, clean utensils, equipment, walls and floors.</li><li>Teamwork and communication, time management and ability to work under pressure, problem-solving and adaptability. Customer service.</li><li>Recognize and adhere to all sanitation, safety, security policies and procedures to provide a safe environment for all.</li></ul>

Qdoba
Green Bay
07.2023 - 05.2024
  • Prepare food and serve our guests Follow recipe and preparation guidelines, clean, organize, and restock all stations, clean utensils, equipment, walls and floors.
  • Teamwork and communication, time management and ability to work under pressure, problem-solving and adaptability. Customer service.
  • Recognize and adhere to all sanitation, safety, security policies and procedures to provide a safe environment for all.

<ul><li>Operate bakery equipment such as ovens, and proofers, follow tasks and instructions to ensure consistent quality, maintain cleanliness and organization in the bakery area</li><li>Assist customers with their bakery orders and provide excellent customer service, help with inventory management, including receiving and stocking ingredients and supplies all the while adhere to food safety and sanitation guidelines to ensure a safe working environment</li></ul>

Walmart
Green Bay
08.2023 - 11.2023
  • Operate bakery equipment such as ovens, and proofers, follow tasks and instructions to ensure consistent quality, maintain cleanliness and organization in the bakery area
  • Assist customers with their bakery orders and provide excellent customer service, help with inventory management, including receiving and stocking ingredients and supplies all the while adhere to food safety and sanitation guidelines to ensure a safe working environment

<ul><li>Well versed in the roles of Banquet Bartender, Banquet Server, Cocktail Server, and Concession Stand Worker.</li><li>Mixology, cocktail creation, beer and wine knowledge, POS system, cash handling, inventory management, food and beverage knowledge, responsible alcohol service, performs open/close procedures and side-work duties including but not limited to preparing room and facility prior to guest arrival, setting tables, clearing, cleaning, sanitizing tables, and assisting in the set-up of server stations. Assists with inventory count at the beginning and close of each event and records and identifies spoilage and gratis.</li><li>Customer service, communication, teamwork, problem-solving, multitasking, time management, conflict resolution, stress management.</li><li>Receives drink orders from patrons or servers, mixes and serves alcohol and non-alcohol drinks for patrons following standard recipes and using company standardized proportions; serves wine and bottled beer or draws draught beer all the while serving alcoholic beverages responsibly, requests identification, and adheres to all unit and company alcohol service policies and procedures.</li></ul>

Delaware North/Green Bay Sport Service
Green Bay
05.2018 - 08.2023
  • Well versed in the roles of Banquet Bartender, Banquet Server, Cocktail Server, and Concession Stand Worker.
  • Mixology, cocktail creation, beer and wine knowledge, POS system, cash handling, inventory management, food and beverage knowledge, responsible alcohol service, performs open/close procedures and side-work duties including but not limited to preparing room and facility prior to guest arrival, setting tables, clearing, cleaning, sanitizing tables, and assisting in the set-up of server stations. Assists with inventory count at the beginning and close of each event and records and identifies spoilage and gratis.
  • Customer service, communication, teamwork, problem-solving, multitasking, time management, conflict resolution, stress management.
  • Receives drink orders from patrons or servers, mixes and serves alcohol and non-alcohol drinks for patrons following standard recipes and using company standardized proportions; serves wine and bottled beer or draws draught beer all the while serving alcoholic beverages responsibly, requests identification, and adheres to all unit and company alcohol service policies and procedures.

<ul><li>Ensuring high-quality products are fresh, ready, and available in the café. Ensuring shelves are clean, maintaining temperature control, verifying expiration dates, and disposing of lesser quality food products</li><li>Packing ready-to-sell products in proper containers and stock displays, preparing and serving ready-to-eat food all the while maintaining a clean, sanitized, and member-ready area.</li></ul>

Sam’s Club
Green Bay
07.2022 - 11.2022
  • Ensuring high-quality products are fresh, ready, and available in the café. Ensuring shelves are clean, maintaining temperature control, verifying expiration dates, and disposing of lesser quality food products
  • Packing ready-to-sell products in proper containers and stock displays, preparing and serving ready-to-eat food all the while maintaining a clean, sanitized, and member-ready area.

<ul><li>Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment.</li><li>Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise.</li></ul>

Walmart
Green Bay
10.2021 - 07.2022
  • Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment.
  • Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise.

<ul><li>Responsible for managing customer relationships through many channels of the order process, through telephone, email, and other forms of communication to present a quality orientated image where every customer is treated in a consistent, courteous and efficient manner.</li><li>Take ownership of the freight by creating and tracking customer orders for accuracy to ensure all information provided is correct.</li><li>Anticipate challenges and provide creative solutions to exceed customer expectations, along with taking steps to alleviate issues and improve service efficiency.</li><li>Demonstrate a solid understanding of Schneider’s tools and techniques used to perform daily tasks.</li><li>Accountable for meeting key factors in areas such as service and phone etiquette.</li></ul>

Schneider
Green Bay
07.2018 - 08.2019
  • Responsible for managing customer relationships through many channels of the order process, through telephone, email, and other forms of communication to present a quality orientated image where every customer is treated in a consistent, courteous and efficient manner.
  • Take ownership of the freight by creating and tracking customer orders for accuracy to ensure all information provided is correct.
  • Anticipate challenges and provide creative solutions to exceed customer expectations, along with taking steps to alleviate issues and improve service efficiency.
  • Demonstrate a solid understanding of Schneider’s tools and techniques used to perform daily tasks.
  • Accountable for meeting key factors in areas such as service and phone etiquette.

<ul><li>Administrative support to the Accounting Finance Director while managing highly confidential information</li><li>Ran accounting reports such as general ledger reports, Interactive trials, and Profit/Loss statements</li><li>Created requisitions, purchase orders, and processed payments; managed/ordered office supplies</li><li>Maintained a central filing system, warehouse file log for Accounting Finance Director’s records</li><li>Managed employee hours’ reports to Gaming General Manager and Gaming Assistant General Managers</li><li>Planned and developed Safety Training, Regulatory Training</li></ul>

Oneida Bingo and Casino
Green Bay
05.2008 - 08.2013
  • Administrative support to the Accounting Finance Director while managing highly confidential information
  • Ran accounting reports such as general ledger reports, Interactive trials, and Profit/Loss statements
  • Created requisitions, purchase orders, and processed payments; managed/ordered office supplies
  • Maintained a central filing system, warehouse file log for Accounting Finance Director’s records
  • Managed employee hours’ reports to Gaming General Manager and Gaming Assistant General Managers
  • Planned and developed Safety Training, Regulatory Training

<ul><li>Advised Council Member on legislative issues and assisted in fulfilling their public obligations by providing support services in the areas of administration, communication, research, and public relations</li><li>Tracked federal and state policy development on legislative and regulatory issues pertinent to the Tribe</li><li>Conducted research and analysis to make recommendations for proposed tribal legislation</li><li>Coordinated and set up large events including venue selection and catering</li><li>Managed Council Member’s day-to-day schedules, training sessions, and travel arrangements</li><li>Assisted in the maintenance of the Legislative Reference Office’s budget</li></ul>

Oneida Tribe of Indians of WI
Oneida
07.1999 - 05.2008
  • Advised Council Member on legislative issues and assisted in fulfilling their public obligations by providing support services in the areas of administration, communication, research, and public relations
  • Tracked federal and state policy development on legislative and regulatory issues pertinent to the Tribe
  • Conducted research and analysis to make recommendations for proposed tribal legislation
  • Coordinated and set up large events including venue selection and catering
  • Managed Council Member’s day-to-day schedules, training sessions, and travel arrangements
  • Assisted in the maintenance of the Legislative Reference Office’s budget

<ul><li>Provided non-partisan technical and administrative support to the Legislative Operating Committee within the Legislative Reference Office</li><li>Researched and reviewed past General Tribal Council, Business Committee, and Legislative Operating Committee minutes, actions, resolutions, laws, codes, resolutions, laws, codes and various documents</li><li>Assisted in the development and maintenance of the Legislative Library and Tribal code of laws</li><li>Developed and maintained a database for tracking Tribal codes, laws, policies, and ordinances</li><li>Assisted in the drafting of Tribal legislation, policies, regulations, and reports</li><li>Prepared documents to be presented to the Oneida Business Committee.</li></ul>

Oneida Tribe of Indians of WI
Oneida
07.1996 - 07.1999
  • Provided non-partisan technical and administrative support to the Legislative Operating Committee within the Legislative Reference Office
  • Researched and reviewed past General Tribal Council, Business Committee, and Legislative Operating Committee minutes, actions, resolutions, laws, codes, resolutions, laws, codes and various documents
  • Assisted in the development and maintenance of the Legislative Library and Tribal code of laws
  • Developed and maintained a database for tracking Tribal codes, laws, policies, and ordinances
  • Assisted in the drafting of Tribal legislation, policies, regulations, and reports
  • Prepared documents to be presented to the Oneida Business Committee.

Education

B.BA. - Management & Communication

Green Bay, WI
Green Bay, WI
12.2007

ABA. - Supervisory Management

Green Bay, WI
Green Bay, WI
12.2005

MBA - UNFINISHED

true
Green Bay, WI

Skills

  • Self-motivated, with the ability to work well independently and as a member of a team
  • Analytical skills, with experience in accounts payable and purchasing
  • Technical skills: MS Office Word, Excel, PowerPoint, Outlook, OnBase, AS/400 I-series, Events Extension, Omnitracs, trailing unit management, customer and order management, appointment recommendation tool, manage transportation/Oracle, service execution tool, CV van
  • Self-motivated, with the ability to work well independently and as a member of a team
  • Analytical skills, with experience in accounts payable and purchasing
  • Technical skills: MS Office Word, Excel, PowerPoint, Outlook, OnBase, AS/400 I-series, Events Extension, Omnitracs, trailing unit management, customer and order management, appointment recommendation tool, manage transportation/Oracle, service execution tool, CV van

Volunteer Experience

Leader of Life Group-Volunteer Life Church, De Pere, WI

January 2017-August 2019

• Prepare for Life group, leading group event, praying for your life group and helping group members to connect.

• Facilitate weekly events with discussions that encourage spiritual growth, and help members connect with each other and with God

• Responsible for fostering a healthy, Christ-centered community within Life group.

• Play a key role in caring for group members, identifying and developing emerging leaders, and connecting individuals with resources and support.

Timeline

<ul><li>Designing, Organizing, and coordinating business travel experiences for employees of the Oneida Tribe of Indians of Wisconsin.</li><li>Prepping & Entry of Travel Authorization and Prepping & Entry of Expense Voucher</li><li>Entry of Travel Advance Payments and Entry of Bank Statement into system and attaching to Expense Voucher & Travel Authorization forms.</li><li>Processing Payroll Deductions from balances due to Oneida Tribe of Indians of Wisconsin.</li><li>Building and maintaining working relationship with business travel employees of the Oneida Tribe of Indians of Wisconsin.</li></ul>

Oneida Tribe of Indians of Wisconsin
03.2025 - 06.2025

<ul><li>Supervisor a team of 80-120 staff members, ensuring efficient operation of the department, giving directions and providing follow up, attend staff meetings and run various reports. Complete Schedule Board, by assigning job roles for the day, while ensuring to schedule breaks and lunches. Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment.</li><li>Team leadership, employee training and development, performance management, conflict resolution. Maintains inventory accuracy for the facility by binning and picking merchandise utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities.</li><li>Monitor 80-120 staff members to ensure staff is fulfilling all incoming digital customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise and perform checks to ensure the quality of items. Maintains area of responsibility in accordance with company policies and procedures by properly handling claims/returns; zoning the area; arranging and organizing merchandise/supplies; identifying shrink and damages; ensuring a safe work environment in accordance with company policies and procedures</li></ul>

Walmart
07.2024 - 03.2025

<ul><li>Shift Leader of 10-20 staff members ensuring efficient operation of the restaurant, giving directions and providing follow up, while ensuring to schedule breaks and lunches.</li><li>Leadership, communication, problem-solving, conflict resolution, teamwork, customer service, time management, multitasking.</li><li>POS system, food safety and sanitation, inventory management, budgeting, cash handling, menu planning, scheduling, etc.</li><li>As a Shift Lead, you gain a diverse range of skills to develop yourself and others.</li></ul>

Panda Express
12.2023 - 07.2024

<ul><li>Operate bakery equipment such as ovens, and proofers, follow tasks and instructions to ensure consistent quality, maintain cleanliness and organization in the bakery area</li><li>Assist customers with their bakery orders and provide excellent customer service, help with inventory management, including receiving and stocking ingredients and supplies all the while adhere to food safety and sanitation guidelines to ensure a safe working environment</li></ul>

Walmart
08.2023 - 11.2023

<ul><li>Prepare food and serve our guests Follow recipe and preparation guidelines, clean, organize, and restock all stations, clean utensils, equipment, walls and floors.</li><li>Teamwork and communication, time management and ability to work under pressure, problem-solving and adaptability. Customer service.</li><li>Recognize and adhere to all sanitation, safety, security policies and procedures to provide a safe environment for all.</li></ul>

Qdoba
07.2023 - 05.2024

<ul><li>Ensuring high-quality products are fresh, ready, and available in the café. Ensuring shelves are clean, maintaining temperature control, verifying expiration dates, and disposing of lesser quality food products</li><li>Packing ready-to-sell products in proper containers and stock displays, preparing and serving ready-to-eat food all the while maintaining a clean, sanitized, and member-ready area.</li></ul>

Sam’s Club
07.2022 - 11.2022

<ul><li>Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment.</li><li>Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise.</li></ul>

Walmart
10.2021 - 07.2022

<ul><li>Responsible for managing customer relationships through many channels of the order process, through telephone, email, and other forms of communication to present a quality orientated image where every customer is treated in a consistent, courteous and efficient manner.</li><li>Take ownership of the freight by creating and tracking customer orders for accuracy to ensure all information provided is correct.</li><li>Anticipate challenges and provide creative solutions to exceed customer expectations, along with taking steps to alleviate issues and improve service efficiency.</li><li>Demonstrate a solid understanding of Schneider’s tools and techniques used to perform daily tasks.</li><li>Accountable for meeting key factors in areas such as service and phone etiquette.</li></ul>

Schneider
07.2018 - 08.2019

<ul><li>Well versed in the roles of Banquet Bartender, Banquet Server, Cocktail Server, and Concession Stand Worker.</li><li>Mixology, cocktail creation, beer and wine knowledge, POS system, cash handling, inventory management, food and beverage knowledge, responsible alcohol service, performs open/close procedures and side-work duties including but not limited to preparing room and facility prior to guest arrival, setting tables, clearing, cleaning, sanitizing tables, and assisting in the set-up of server stations. Assists with inventory count at the beginning and close of each event and records and identifies spoilage and gratis.</li><li>Customer service, communication, teamwork, problem-solving, multitasking, time management, conflict resolution, stress management.</li><li>Receives drink orders from patrons or servers, mixes and serves alcohol and non-alcohol drinks for patrons following standard recipes and using company standardized proportions; serves wine and bottled beer or draws draught beer all the while serving alcoholic beverages responsibly, requests identification, and adheres to all unit and company alcohol service policies and procedures.</li></ul>

Delaware North/Green Bay Sport Service
05.2018 - 08.2023

<ul><li>Administrative support to the Accounting Finance Director while managing highly confidential information</li><li>Ran accounting reports such as general ledger reports, Interactive trials, and Profit/Loss statements</li><li>Created requisitions, purchase orders, and processed payments; managed/ordered office supplies</li><li>Maintained a central filing system, warehouse file log for Accounting Finance Director’s records</li><li>Managed employee hours’ reports to Gaming General Manager and Gaming Assistant General Managers</li><li>Planned and developed Safety Training, Regulatory Training</li></ul>

Oneida Bingo and Casino
05.2008 - 08.2013

<ul><li>Advised Council Member on legislative issues and assisted in fulfilling their public obligations by providing support services in the areas of administration, communication, research, and public relations</li><li>Tracked federal and state policy development on legislative and regulatory issues pertinent to the Tribe</li><li>Conducted research and analysis to make recommendations for proposed tribal legislation</li><li>Coordinated and set up large events including venue selection and catering</li><li>Managed Council Member’s day-to-day schedules, training sessions, and travel arrangements</li><li>Assisted in the maintenance of the Legislative Reference Office’s budget</li></ul>

Oneida Tribe of Indians of WI
07.1999 - 05.2008

<ul><li>Provided non-partisan technical and administrative support to the Legislative Operating Committee within the Legislative Reference Office</li><li>Researched and reviewed past General Tribal Council, Business Committee, and Legislative Operating Committee minutes, actions, resolutions, laws, codes, resolutions, laws, codes and various documents</li><li>Assisted in the development and maintenance of the Legislative Library and Tribal code of laws</li><li>Developed and maintained a database for tracking Tribal codes, laws, policies, and ordinances</li><li>Assisted in the drafting of Tribal legislation, policies, regulations, and reports</li><li>Prepared documents to be presented to the Oneida Business Committee.</li></ul>

Oneida Tribe of Indians of WI
07.1996 - 07.1999

B.BA. - Management & Communication

Green Bay, WI

ABA. - Supervisory Management

Green Bay, WI

MBA - UNFINISHED

true

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