Karen Anthony
Stateline
Summary
Dynamic professional with extensive experience in customer service and escrow processing. At Hilton Grand Vacations, I had a proven ability to manage high-volume environments while maintaining a professional demeanor. Skilled in data entry and effective communication, ensuring accurate documentation and exceptional client relationships. Committed to delivering outstanding results and enhancing operational efficiency. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Holoday Inn Club Vacations
Stateline
08.2022 - 07.2023
- Managed guest check-ins with professionalism and efficiency.
- Consistently maintained a professional and welcoming demeanor with guests and colleagues.
- Processed gifting and check-outs with guests in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
Escrow Officer
Atlas Title
Irvine
03.2018 - 07.2022
- Prepared escrow instructions for title companies or attorneys regarding the purchase of real estate properties.
- Researched liens on properties in order to accurately close escrow accounts.
- Provided customer service to clients regarding questions about their escrow accounts or transactions involving them.
Escrow Assistant
Empower Escrow
Santa Ana
05.2016 - 02.2018
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Conducted research on properties to determine ownership status prior to closing.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
- Verified accuracy of loan documents prior to closing.
Medical Receptionist
Dr. Julius Gray OBGYN
Whittier
04.2013 - 04.2016
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Medical Receptionist
Womans Medical Group
Fullerton
03.2010 - 03.2013
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
Tour Receptionist
Hilton Grand Vacations
Stateline
- Managed guest check-ins with professionalism and efficiency.
- Consistently maintained a professional and welcoming demeanor with guests and colleagues.
- Processed gifting and check-outs with guests in a professional manner.
- Submitted daily reports and logs with accuracy.
- Demonstrated the ability to remain composed and effective in a high-volume, fast-paced environment.
Education
High School Diploma -
Marina High School
Huntington Beach06-1976
Skills
- Customer service
- Data entry
- Escrow processing
- Real estate documentation
- Records management
- Client relationship management
- Detail-oriented research
- Effective communication
- High-volume organization
- Team collaboration
- Time management
- Professional demeanor
- Tour coordination
- Multitasking and prioritization
- Telephone skills
- Organization skills
- Office management
- Administrative support
Work Performance Statement
During her employment as a Tour Receptionist with Hilton Grand Vacations, Karen Anthony consistently met the performance expectations of her role. She demonstrated professionalism in her interactions with guests, and reliability in daily responsibilities., Managed guest check-ins with professionalism and efficiency., Consistently maintained a professional and welcoming demeanor with guests and colleagues., Processed gifting and check-outs with guests in a professional manner., Submitted daily reports and logs with accuracy.
Employee
Karen Anthony, Tour Receptionist, Hilton Grand Vacations, Stateline, NV, Anna Morgan, Quality Assurance, 3 years
Certification
- Nevada Notary Public
Timeline
Front Desk Receptionist
Holoday Inn Club Vacations
08.2022 - 07.2023
Escrow Officer
Atlas Title
03.2018 - 07.2022
Escrow Assistant
Empower Escrow
05.2016 - 02.2018
Medical Receptionist
Dr. Julius Gray OBGYN
04.2013 - 04.2016
Medical Receptionist
Womans Medical Group
03.2010 - 03.2013
Tour Receptionist
Hilton Grand Vacations
High School Diploma -
Marina High School
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