Accomplished at Marshfield Clinic, adept in HIPAA compliance and fostering teamwork, I streamlined record request processes, enhancing customer satisfaction and reducing turnaround times. My expertise in information management and collaboration significantly contributed to operational efficiency and quality coordination, achieving notable improvements in service delivery and record accuracy.
Work History
Release of Information Specialist
Marshfield Clinic - Marshfield Center
Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
Reproduced protected health information by using data extraction and file management techniques.
Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
Actively participated in interdisciplinary team meetings, providing valuable input on release of information matters and contributing to the overall success of the organization.
Reduced errors in released records by thoroughly reviewing documentation before submission.
Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
Clinical Quality Coordinator
Marshfield Clinic - Marshfield Center
Worked effectively in fast-paced environments.
Updated patient histories in provider macros prior to appointment and complete office notes for provider to sign.
Updated preventative care measures and bridged the gap for Medicare patients.
Skilled at working independently and collaboratively in a team environment.
Proved successful working within tight deadlines and a fast-paced environment.
Scheduling Coordinator
Marshfield Clinic - Marshfield Center
Improved patient satisfaction with timely and accurate appointment scheduling.
Addressed and resolved scheduling issues promptly, minimizing disruptions to provider workflow.
Scheduled preop appointments per guidelines.
Ensured all appointments met or exceeded patient’s expectation.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.