Karen Armstrong

• Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
• Assisted customers with product selection, addressed conflict resolution with upset customers, and maintained positive team collaboration in stressful work environment situations.
• Served as baker for multiple products and cake decorator.
• Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.

• Improved client outcomes by implementing evidence-based therapeutic interventions.
• Facilitated group therapy sessions, promoting positive peer support and mutual learning experiences.
• Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
• Expanded professional knowledge through ongoing continuing education and training opportunities in the field of clinical social work.

• Rendered mental health and counseling services to individual and family clients of all ages focusing on development of healthy relationships.
• Conducted intake and needs assessments to set therapeutic goals in populations including abuse, addiction and forensic issues.
• Delivered counseling services to families and couples dealing with familial issues, as well as provided contract services to youth in juvenile detention facilities.
• Provision of care to children in foster care system, as well as for their caretakers and family.
• Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.

• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
• Supported residents in coping with emotions and fears through one-on-one sessions.
• Consistently obtained feedback from participants regarding their experiences in the therapy process for ongoing improvement efforts.
• Enhanced communication skills among group members through various therapeutic activities.

Provided supervision to youth in group home setting. Responsible for their personal conduct, care and monitoring of behavior within the residential setting. Conducted inspections for health and safety hazards as will as completing documentation of daily behavioral, participation and when applicable medication management issues. Prepared reports regarding each clients adjustment to and progress within the program. Completed other tasks as assigned.