Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karen Arnez

Martinsburg,WV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. In conclusion, all these jobs have taught me different things in the work force, I'm glad to have all these experiences to grow as an individual and employee.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Everise
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Lifeguard

American Pool Management
05.2023 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Responded to patron incidents in professional and timely manner.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.

Sales Associate

2nd Avenue Thrift Store
04.2021 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Front Desk Receptionist

Sheraton Hotel & Resorts
09.2019 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.

Lifeguard

Parks And Recreations
05.2019 - 09.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Administered CPR and first-aid following best practices.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Recorded daily activity logs and incident reports for tracking purposes.

Unarmed Security Officer

Top Guard Security
01.2021 - 04.2022
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Patrolled commercial property and associated parking garage.
  • Directed guests around building and answered accessibility questions.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.

Education

Associate of Science - Cyber Security

NOVA Community College
Woodbridge, VA
01.2025

High School Diploma -

Potomac High School
Dumfries, VA
06.2021

Skills

  • Consultative Sales
  • Complaint Resolution
  • Data Collection
  • Paperwork Processing
  • Emergency Response
  • Safety Oversight
  • Policy Management
  • Client Account Management
  • Business Development
  • Payment Processing
  • Mail Distribution
  • Front Office Management
  • Inventory Control
  • Office Administration
  • Supply Management
  • File Organization
  • Customer Service
  • Office Organization
  • Administrative Support

Certification

  • Certified : Cyber Security Certificate
  • Licensed : lifeguard & First Aid

Languages

Spanish
Native or Bilingual

Timeline

Lifeguard

American Pool Management
05.2023 - 09.2023

Customer Service Representative

Everise
09.2022 - Current

Sales Associate

2nd Avenue Thrift Store
04.2021 - 09.2021

Unarmed Security Officer

Top Guard Security
01.2021 - 04.2022

Front Desk Receptionist

Sheraton Hotel & Resorts
09.2019 - 03.2020

Lifeguard

Parks And Recreations
05.2019 - 09.2019

Associate of Science - Cyber Security

NOVA Community College

High School Diploma -

Potomac High School

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Karen Arnez