Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Karen Arnold

Woodway,TX

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

22
22
years of professional experience

Work History

Ready Mix Driver Trainer

Knife River
04.2023 - Current
  • Responsible for teaching new drivers and ensuring tenured drivers know how to safely and efficiently operate a concrete mixer truck, including proper loading, unloading, maneuvering techniques, and adherence to DOT regulations, while acting as a role model for safe driving practices and ensuring trainees meet all necessary competency standards to become fully qualified Ready Mix Drivers
  • Design and deliver comprehensive training programs covering all aspects of operating a ready mix truck, including pre-trip inspections, proper concrete mixing procedures, safe loading and unloading techniques, and navigating different job sites
  • Develop curriculum required for driver training
  • Evaluate drivers and personalize training to meet drivers needs
  • Double as passenger mentor to assist with training

CDL Ready Mix Driver

Lauren Concrete
02.2023 - 04.2023
  • Responsible of transporting ready mix concrete to commercial, construction and residential projects
  • Safely Operate a Class B truck to transport concrete to job sites
  • Inspect truck for defects before and after trips and submit report indicating truck condition
  • Maintain Driver Log according to DOT requirements
  • Wash residual concrete from the truck and maintain a clean appearance by complying with BC Material’s operational policies, procedures, and standards
  • Face-to-face interactions with customers and stakeholders when necessary

Non CDL Ready Mix Driver

Lauren Concrete
08.2022 - 11.2022
  • Responsible of transporting ready mix concrete to commercial, construction and residential projects
  • Safely Operate a Class B truck to transport concrete to job sites
  • Inspect truck for defects before and after trips and submit report indicating truck condition
  • Maintain Driver Log according to DOT requirements
  • Wash residual concrete from the truck and maintain a clean appearance by complying with BC Material’s operational policies, procedures, and standards
  • Face-to-face interactions with customers and stakeholders when necessary

Warehouse Lead

Fluence Bioengineering
02.2018 - 08.2022
  • Oversee and participate in the shipping, receiving, storing and issuing of equipment and mail; assure supplies, materials, equipment and mail are delivered in a timely manner; in the stocking of products; plan storage locations; determine proper location of supplies to allow for maximum space utilization; in the performance of periodic and annual physical inventories; conduct physical inventories
  • Serve as a lead over an assigned warehouse function; train and provide lead work direction and guidance to assigned staff; prioritize work assignments; participate in the hiring and screening of new applicants as assigned;
  • Fill, prioritize and process requisitions; pull, pack and ship item or supplies to District locations according to established procedures; drive a truck to deliver supplies and equipment as needed; maintain backorder records
  • Answer telephones and greet and assist visitors; provide information and resolve issues concerning requisitions, stock on hand, back orders and shipment discrepancies, damage or storage; meet with vendors and sales representatives as necessary
  • Oversee preparation of inventory records as assigned; participate in tagging fixed assets and maintaining associated records
  • Operate a variety of warehouse equipment including forklifts, pallet jacks, dollies and postage meters; operate a computer and assigned software to input data and generate reports
  • Maintain the warehouse in a clean, orderly, safe and secure condition
  • Make recommendations regarding proper storage, inventory and warehousing procedures and improvements in warehouse efficiency
  • Serve as the Warehouse Supervisor in the absence of the Warehouse Supervisor as assigned
  • Perform related duties as assigned

Customer Service Representative

AppleOne
09.2014 - 09.2015
  • Answer inbound calls from Austin Energy customers
  • Verify potential customers credentials to establish utilities for residential service
  • Efficiently help customers understand their utility bill
  • Deescalate irate customers
  • Analyze utility accounts and solve problems as needed
  • Follow City of Austin practices, procedures, and policy
  • Creating service tickets for customers that had issues with water leaks
  • Follow up with customers to ensure their needs and inquiries have been met
  • Answer emergency calls to help311 with power outage calls

Home Health Caregiver

Outreach Health Services
08.2013 - 09.2014
  • Provide non-medical personal care to mentally and or physically incapacitated clients
  • Stellar face-to-face customer service with clients and their loved ones
  • Ensure all clients daily tasks are met: including shopping, passenger pick-ups for appointments
  • Assist clients with their daily routine

General Labor

Link Staffing
05.2010 - 07.2013
  • Interacting with customers and clients
  • Cleaning and providing janitorial services for various locations
  • Prepare obstacle courses for outdoor mud runs
  • Setting up outdoor venues for parties and auctions providing clean up after such events
  • Organizing trash from recycled items
  • Assist in rebuild of WalMart by following blueprint as a guide to restructure the store

Customer Service Associate

Starwood Hotel and Reservations
10.2008 - 02.2010
  • High volume call center:80-120 inbound calls from customers
  • Booking reservations
  • Taking payments via credit card
  • Sign up and further assist customers with preferred guest program
  • Provide exceptional customer service to guests: emailing guests and nearby attractions to personalize the guests experience, catering to their needs and wants, while staying within the call flow guidelines

Customer Service Supervisor

P.R.C.
11.2006 - 02.2008
  • Monitor and coach representatives
  • Lead monthly calibration calls with corporate to create ways to effectively communicate with our staff
  • Ensure and assist in phenomenal interactions with our customers
  • Handle escalated calls from customers
  • Lead weekly meetings with my representatives on ways we can improve as a team
  • Provide daily stats for my representatives, and coached them to meet minimum requirements as outlined in the SOP guidelines
  • Monitored calls for feedback and coaching
  • Provide quality assurance grades to evaluate customer service skills

Lead Sales Representative

MCI
06.2003 - 05.2005
  • Facilitate and deliver training to new hires and tenured employees
  • Coach and monitor sales representatives to recognize a sale, when to start the close, and how to stay in control of the call while using a specific call flow script
  • Develop quality customer service skills in employees
  • Assure quality in calls for continued customer service development
  • Facilitate and deliver training for new hires and tenured staff

Education

GED -

University of Texas at Austin
01.1990

Skills

  • Record keeping
  • Planning and organizing
  • Time Management
  • Oral and written communication
  • Process Improvement
  • Adaptability
  • Multitasking and prioritization
  • Leadership and training others
  • Safe driving practices
  • Customer relations
  • Adherence to safety protocols
  • Mechanical troubleshooting
  • Incident reporting
  • Quality control
  • Concrete mixing
  • Emergency response readiness
  • Schedule coordination
  • Inspection
  • Environmental regulations compliance
  • Weather watching
  • CDL license proficiency
  • Commercial driver's license
  • Critical thinking
  • Hand-eye coordination
  • Environmental awareness
  • Reading comprehension
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Safety regulations compliance
  • Flexibility
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Dependable and cooperative
  • Relationship building
  • Commercial driving
  • Team coordination
  • Team building
  • Task prioritization

Awards

Employee of the Month, For displaying quality in work, displaying best metrics, and having perfect attendance.

Timeline

Ready Mix Driver Trainer

Knife River
04.2023 - Current

CDL Ready Mix Driver

Lauren Concrete
02.2023 - 04.2023

Non CDL Ready Mix Driver

Lauren Concrete
08.2022 - 11.2022

Warehouse Lead

Fluence Bioengineering
02.2018 - 08.2022

Customer Service Representative

AppleOne
09.2014 - 09.2015

Home Health Caregiver

Outreach Health Services
08.2013 - 09.2014

General Labor

Link Staffing
05.2010 - 07.2013

Customer Service Associate

Starwood Hotel and Reservations
10.2008 - 02.2010

Customer Service Supervisor

P.R.C.
11.2006 - 02.2008

Lead Sales Representative

MCI
06.2003 - 05.2005

GED -

University of Texas at Austin

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