Karen Arrigo-Hill
Santa Monica,CA
Summary
Senior Product and Project Management Leader with 15+ years of experience delivering highimpact digital products, operational processes, and customer-centric solutions. Proven track record managing large cross-functional teams, launching products to 25M+ users, optimizing workflows, reducing costs, and improving customer satisfaction. Known for transforming complex problems into simple, scalable experiences using data, collaboration, and clear execution. Adept at stakeholder management, operational planning, vendor oversight, and endto-end delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Project & Contract Experience
Santa Monica, CA
01.2016 - Current
- Delivered multi-project portfolio across product, UX, data, and operations for startups, design firms, and community organizations.
- Built and pitched a no-code meal-planning platform (In the Lab Product Management) that simplified weekly planning for families; presented to 3 senior product leaders.
- Improved product quality and user experience for early-stage apps (BrownList, TruStory) through QA testing, data analysis, and collaboration with offshore engineering teams.
- Delivered five concurrent residential interior design projects on time and on budget at Gilmore Design Studio, overseeing 5-15 cross-functional contributors (clients, drafters, contractors, vendors).
- Planned and executed Franklin Elementary's annual fundraising event (1,000+ attendees), raising $500K+ over 4 years through sponsorship, volunteer management, and operational planning.
VP, Group Product Manager | Digital Banking
Bank of America
, Remote
01.2008 - 01.2011
- Led 6 product managers + 2 vendors overseeing Accounts, PFM, Budgeting, eStatements, Alerts, and Mobile Banking for 25M+ customers.
- Improved operational performance by implementing KPIs and dashboards ensuring 100% regulatory compliance.
- Drove user growth through roadmap execution and marketing alignment: +10% Active Users YoY, +25% Mobile Banking adoption, +50% eStatement adoption.
- Boosted customer satisfaction +15% by integrating analytics and customer feedback into product design.
- Reduced expenses ~10% by partnering with engineering to optimize backlog, workflows, and upstream processes.
VP, Senior Product Manager | Digital Banking
Bank of America
San Francisco, CA
01.2006 - 01.2008
- Owned strategy and roadmap for Accounts, Budgeting & Spending, and Aggregation for 22M+ digital users.
- Redesigned Account pages, increasing active users +10% YoY and increasing customer delight by 2 points.
- Piloted scheduled payments + projected balance, reducing customer support calls by 15% in the first month.
- Authored patent for scheduled transaction matching process.
VP, Product Manager | Digital Banking
Bank of America
San Francisco, CA
01.2004 - 01.2006
- Managed product roadmaps for Accounts, PFM downloads, and financial tools for 20M+ users.
- Increased My Portfolio active users by 367% via A/B testing and optimized marketing placements.
- Redesigned My Portfolio UX, leading to first U.S. bank integration of PFM into online banking; earned Best of the Web (2006) by OBR.
AVP, Technology Delivery Manager | e-Commerce
Bank of America
, Remote
01.2003 - 01.2004
- Launched one of the first P2P payment engines in U.S. banking; reduced check processing expenses by ~10% in the first year.
- Led 20+ engineers to build authentication, APIs, databases, and UI for P2P transfers; delivered on time and under budget.
AVP, Change Manager | e-Commerce Change Management
Bank of America
Charlotte, NC
01.2001 - 01.2003
- Managed 20+ stakeholders to launch pending-transactions functionality; reduced service center workload by 7 FTE and increased customer satisfaction by 25%.
- Received Charlotte Blue Diamond Award and Bank of America Best of Six Sigma Award; presented results on BofA TV and at national symposium.
Education
BS - Business Administration
University of North Carolina at Chapel Hill
Chapel HillSkills
- Product & Program Management
- Cross-Functional Leadership
- User Experience
- Requirements & Roadmapping
- Data Analytics
- Agile/Scrum
- Operational Excellence
- KPI Development
- Process Optimization
- Vendor Management
- Stakeholder Alignment
- Risk & Change Management
- Customer Insights
- Go-to-Market Strategy
- Tools: Jira, Confluence, Miro, Notion, Google Suite, Coda, SQL, WordPress, Figma
Websites
Certification
- PMP, Project Management Institute, 01/01/03, 12/31/16, currently recertifying
- Lean Six Sigma (Green Belt), Bank of America
- Product Management Certification, In the Lab
- Google UX Design Certificate, Coursera
Volunteer Leadership
- Chair, Women Back to Work Product Management Group, founded group, authored charter, host speakers, moderate community channels, Jan 2024-Present.
- Cross Country/Track & Field Parent Liaison, Santa Monica High School, Lead communications, volunteer operations, and fundraising for 100+ athletes/families.
- Grad Nite Lead, Santa Monica High School, Manage event operations, volunteer check-in, and tracking for 600+ students.
- Executive Board Member, Lincoln Middle School PTSA, July 2020-June 2022.
- Coach & Referee, AYSO Soccer, Aug 2017-Dec 2021.
- Executive Board Member, Franklin Elementary PTA, Aug 2017-June 2021.
Timeline
Project & Contract Experience
01.2016 - Current
VP, Group Product Manager | Digital Banking
Bank of America
01.2008 - 01.2011
VP, Senior Product Manager | Digital Banking
Bank of America
01.2006 - 01.2008
VP, Product Manager | Digital Banking
Bank of America
01.2004 - 01.2006
AVP, Technology Delivery Manager | e-Commerce
Bank of America
01.2003 - 01.2004
AVP, Change Manager | e-Commerce Change Management
Bank of America
01.2001 - 01.2003
BS - Business Administration
University of North Carolina at Chapel Hill