KAREN ASKINS
Florence,SC
Summary
Versatile and dedicated professional with over 20 years of experience in the healthcare settings. Dedicated and diligent at providing excellent customer service and ensuring patient satisfaction. Highly confident interpersonal skills, ability to adapt to change, and find creative solutions to challenging and unexpected situations with professionalism. Technically adept at learning and mastering new software systems and applications. Committed to continuous learning and contributing to team success.
Overview
17
17
years of professional experience
Work History
Telehealth Support Agent
Telehealth Solutions
01.2023 - 02.2024
- Provided exceptional service to customers through proficient handling of multiple phone lines, routing calls, and taking messages as needed
- Handled sensitive client information discreetly while protecting patient's privacy at all times
- Meticulously documented call logs by verifying phone numbers, proper spelling of names, and department location to ensure accurate records for future reference
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experiences throughout all interactions
- Supported emergency response efforts by quickly relaying critical information to appropriate providers
- Provided helpful, informative technical support to facility staff on equipment usage and installation and conducted routine checks for functionality
Health Information Specialist
Datavant (Ciox Health) at MUSC Florence Center
08.2020 - 12.2022
- Responsible for processing at least 75 requests via phone, faxes, and walk-in requests, with a prominent level of accuracy, ensuring reliability that all records were transmitted securely
- Collaborated with the IT department to enhance and optimize the processing of records within the system, providing efficient and accurate retrieval and transmission of patient records.
- Developed and maintained a strong relationship with healthcare facilities, providers, and other providers to facilitate access to patient information.
- Organized and re-stocked inventory to ensure readiness, and increase processing productivity
- Ensured compliance with HIPAA regulations by conducting regular staff training sessions and implementing privacy policies within the organization.
Telehealth Assistant
Lifesource, Inc.
10.2018 - 04.2020
- Traveled to nursing homes to facilitate telehealth sessions and ensure patient visits were completed with the telehealth provider
- Made rounds with the provider to see scheduled patients and assist with any communication needs between the provider and the patient
- Secured the confidentiality and security of patient information during telehealth sessions
- Acted as liaison between the facility and other functions in the company to assist with the patient's needs
- Conveyed with key facility staff members regarding patient updates and needs
- Assisted with new patient consent paperwork and obtained signatures as needed
- Established and maintained good rapport and relationships with providers, patients, and facility staff
Clerical Associate II
McLeod Senior Health
02.2015 - 10.2017
- Executed daily operations of front desk area, answering telephone calls, scheduling appointments, labs, radiology/imaging screenings, outpatient procedures, and referrals to other physicians
- Assisted patients with filling out registration forms, entering demographic information into the computer, performed insurance verification and prior authorization for procedural and pharmacy requests
- Utilized the EMR to pull charts for next day appointments and and collected patient co-payments
- Conducted periodic audits of front desk operations to ensure adherence to organizational policies and procedures, identify areas for improvement, and provide recommendations for training and process enhancements
Health Unit Coordinator
St Joseph's Hospital - Baycare Health
03.2007 - 01.2014
- Ensured the accuracy of physician orders through meticulous transcription and verification processes for an 32-bed patient unit
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs
- Supported departmental goals by compiling metrics, generating reports, and analyzing trends to implement strategic planning to improve patient care effectiveness
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously
- Improved patient satisfaction by promptly addressing questions and concerns from patients and their families
Education
Associate of Applied Science -
Human Services
2010
Skills
- Epic/Cerner/eClinicalWorks
- Scheduling/Referrals
- Insurance Verification
- Prior Authorization
- Medical Records Management
- HIPAA Compliance
- ICD-9 and 10
- Medical Terminology
- MS Office 365
- Time Management
- Neuro/Med-Surg/CCU/CVSU
Timeline
Telehealth Support Agent
Telehealth Solutions
01.2023 - 02.2024
Health Information Specialist
Datavant (Ciox Health) at MUSC Florence Center
08.2020 - 12.2022
Telehealth Assistant
Lifesource, Inc.
10.2018 - 04.2020
Clerical Associate II
McLeod Senior Health
02.2015 - 10.2017
Health Unit Coordinator
St Joseph's Hospital - Baycare Health
03.2007 - 01.2014
Associate of Applied Science -
Human Services
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