Karen Austin
Bethel,AK
Overview
18
18
years of professional experience
Work History
Housekeeper
Qupqugiak Inn
04.2023 - 05.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Merchandise Associate
SAS Retail Services
07.2024 - 02.2025
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
Housekeeping and Laundry Attendant
Aspen Hotels
06.2022 - 08.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
Resident Manager
Housing Opportunities, Inc
10.2009 - 02.2017
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
- Used [Software] to maintain resident database of personal information, repairs and lease agreements.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Enhanced resident satisfaction by promptly addressing and resolving maintenance issues and complaints.
Office Manager
Craciun Research Group
09.2012 - 12.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Project Manager
Quix Fix
Anchorage, Alaska
03.2007 - 10.2009
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
Education
GED -
Kuskokwim Community College
Bethel Alaska06-1996
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning bathrooms
- Project planning
- Project planning and development
- Project tracking
- Relationship building
- Organizational skills
- Office administration
- Clear oral/written communication
- Database administration
Timeline
Merchandise Associate
SAS Retail Services
07.2024 - 02.2025
Housekeeper
Qupqugiak Inn
04.2023 - 05.2025
Housekeeping and Laundry Attendant
Aspen Hotels
06.2022 - 08.2024
Office Manager
Craciun Research Group
09.2012 - 12.2015
Resident Manager
Housing Opportunities, Inc
10.2009 - 02.2017
Project Manager
Quix Fix
03.2007 - 10.2009
GED -
Kuskokwim Community College
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