Karen Avigail Osuna
Chelsea,MA
Summary
Aspiring legal professional and current Criminology & Criminal Justice student at UMass Boston. Recently completed a probation internship at Suffolk Superior Court, gaining insight into judicial processes, client assessment, and case management. Combines strong interpersonal skills with a dedication to fairness and rehabilitation within the justice system.
Overview
4
4
years of professional experience
Work History
Sales Advisor
Best Buy
Everett
06.2024 - Current
- Delivered personalized customer service by assessing client needs and recommending technology solutions, leading to a consistent increase in daily sales.
- Achieved or exceeded monthly sales goals in [product category, e.g., computing, home entertainment, mobile devices].
- Collaborated with team members to optimize store layout and product visibility, improving customer engagement and experience.
- Maintained up-to-date product knowledge across multiple departments.
Intern
Suffolk Superior Court
09.2024 - 12.2024
- Shadowed probation officers during court proceedings to gain insight into case management and judicial processes.
- Observed client intake interviews to learn assessment techniques and probation planning.
- Attended meetings and training sessions to gain an understanding of probation policies, evidence-based practices, and rehabilitation strategies.
- Reviewed case files and observed how probation officers prepare reports and maintain accurate client records.
- Gained exposure to the decision-making process involved in managing probation compliance and violations.
- Observed the application of ethical standards and confidentiality protocols in a probation setting.
- Acquired knowledge of the coordination between probation officers, court staff, and external organizations in supporting clients.
- Participated in hands-on administrative tasks under supervision to understand the operational aspects of probation services.
- Assisted in preparing detailed reports for probation officers, including case notes and summaries.
- Performed administrative tasks such as data entry, filing, and scheduling appointments for clients and officers.
Retail Associate
Primark
Boston
04.2021 - 06.2024
- Provided exceptional customer service by assisting shoppers with product selection, answering queries, and handling transactions efficiently.
- Maintained attractive and organized merchandise displays, restocked inventory, and ensured product availability on the sales floor.
- Assisted in promotional activities, managed fitting rooms, and supported the team in achieving sales targets and maintaining store standards.
Education
Bachelor of Arts - Criminology & Criminal Justice
UMass Boston
Boston, MA05-2025
High School Diploma -
Chelsea High School
Chelsea, MA06-2021
Skills
- Bilingual speaker
- Customer service
- Leadership and teamwork
- Organization skills
- Time management
- Collaboration skills
- Quick learner
- Problem-solving
Timeline
Intern
Suffolk Superior Court
09.2024 - 12.2024
Sales Advisor
Best Buy
06.2024 - Current
Retail Associate
Primark
04.2021 - 06.2024
Bachelor of Arts - Criminology & Criminal Justice
UMass Boston
High School Diploma -
Chelsea High School
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