Summary
Overview
Work History
Education
Skills
Timeline
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Karen Aviles

Lancaster,CA

Summary

A motivated employee seeking a position in the service field where I can apply and expand my knowledge and experience: to deliver outstanding service and provide an excellent experience

Overview

6
6
years of professional experience

Work History

Material Handler/ Clerical

Michaels Distribution Center
03.2022 - 01.2023
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Juicer/ Cashier/ Supervisor

Juice Crafters
07.2019 - 02.2022
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Submitted reports to senior management to aid in business decision-making and planning.

Customer Service Representative

Domino's
12.2018 - 07.2019
  • Answering phones, cash handling, food preparer, interacting with customers
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Food Handler/ Cashier

Cafe Rio Mexican Grill
12.2016 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

Some Education/ Not Completed -

Antelope Valley College
Lancaster, CA

Some Education/ Not Completed -

Cerritos College
Cerritos, CA

High School Diploma -

Eastside High School
Lancaster, CA
05.2014

Skills

  • Well Organized
  • Excellent Communication Skills
  • Team Oriented
  • Bilingual
  • Ability to work under pressure
  • Time Management
  • Adaptability
  • Fast Learner
  • Microsoft word
  • Google Docs
  • POS Systems
  • Material Packaging
  • Stock Allocation
  • Material Verification
  • Material and Supply Inventory

Timeline

Material Handler/ Clerical

Michaels Distribution Center
03.2022 - 01.2023

Juicer/ Cashier/ Supervisor

Juice Crafters
07.2019 - 02.2022

Customer Service Representative

Domino's
12.2018 - 07.2019

Food Handler/ Cashier

Cafe Rio Mexican Grill
12.2016 - 07.2018

Some Education/ Not Completed -

Antelope Valley College

Some Education/ Not Completed -

Cerritos College

High School Diploma -

Eastside High School

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Karen Aviles