Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, OneDrive)
Karen Awad
Student
Totowa
Summary
Compassionate and empathetic healthcare professional with a strong foundation in psychology and practical experience in medical and mental health settings. Skilled in providing patient-centered support, active listening, and emotional comfort while applying knowledge of psychiatric principles and healthcare protocols. Proven ability to multitask, communicate effectively, and maintain confidentiality in fast-paced environments. Dedicated to improving patient well-being through both clinical insight and genuine care, with a passion for supporting diverse and vulnerable populations.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Crisis Intervention Trainee
Crisis Text Line
05.2025 - Current
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Provided immediate emotional support and de-escalation techniques to texters in mental health crises.
Maintained detailed documentation in compliance with confidentiality standards. - Demonstrated precision in communication, quick decision-making, and independent problem-solving.
- Developed deep knowledge of crisis protocol, triage, and referrals aligned with healthcare best practices.
Peer Writing Tutor
Rutgers University Learning Centers
09.2023 - 05.2025
- Enhanced student writing skills by providing individualized support and feedback on students' assignments.
- Maintained detailed records of tutoring sessions, allowing for continuous assessment of student progress and identification of areas requiring further support or intervention.
- Encouraged effective time management practices among peers, leading to improved completion rates for writing assignments.
- Acted as a liaison between faculty members and peer tutors, promoting open communication channels to address student needs more effectively.
- Participated in ongoing professional development training aimed at refining tutoring methods and staying current with best practices in the field of composition studies.
- Provided ongoing support for students throughout the writing process, from initial brainstorming to final editing and proofreading.
Student Volunteer
Lebanese Red Cross
06.2022 - 08.2022
- Assisted in packaging and distributing food, hygiene products, and medications to underserved communities.
- Helped organize and staff community blood drives, promoting donor participation and ensuring smooth workflow during events.
- Supported logistics for clothing and supply donation events for families affected by poverty and the Beirut explosion.
- Maintained inventory records of donated goods and helped coordinate equitable distribution.
- Provided basic assistance to individuals at mobile clinics and aid stations, including helping with form completion and guiding them to the appropriate services.
- Collaborated with a multidisciplinary team of staff and volunteers to address urgent community needs under time constraints.
- Promoted public health and humanitarian outreach by helping raise awareness of available Red Cross services.
Clinical Intern
Children’s Cancer Center of Lebanon
12.2021 - 03.2022
- Welcomed patients and families upon arrival, helping them feel comfortable in a high-stress clinical environment.
- Assisted with basic intake procedures, such as confirming patient identities, guiding families through facility protocols, and answering general questions.
- Supported staff by preparing patient areas and ensuring documentation or forms were readily available for caregivers.
- Helped orient new families to the facility layout and daily routines, ensuring a smooth and supportive transition into care.
- Provided comfort and companionship to pediatric patients during wait times and transitions between services.
- Aided in discharge routines by helping patients gather their belongings and coordinating farewell gifts or care packages when appropriate.
- Gained hands-on experience in various software programs such as Excel and Word, increasing proficiency and expanding technical skill set.
- Sorted and organized pateint files, medication management, medical spreadsheets and reports under HIPAA compliance.
- Supported nurses and caregivers by tending to non-medical needs and enhancing the child’s emotional well-being through consistent presence and kindness.
Education
Dual Degree B.S/B.A - Pyschology & Psychiatric Rehabilitation
Rutgers University
New Jersey 04.2001 -
High School Diploma -
Wellspring Learning Community
Beirut 04.2001 -
Skills
Strong foundational knowledge of psychiatric concepts and diagnostic systems
Proficient in Adobe programs, Microsoft Office Suite, and Google Workspace
Skilled in crisis intervention, de-escalation techniques, and patient support
Excellent written communication, documentation accuracy, and time management
Experienced with patient intake, care coordination, and discharge procedures
Able to multitask and problem-solve in fast-paced healthcare settings
Maintains confidentiality and professionalism in all patient interactions
Highly punctual, detail-oriented, and dependable under time constraints
Quick learner with strong adaptability and initiative in dynamic environments
Follows directions independently while adhering to company policies
Reliable team player with a strong attendance record and collaborative work ethic
Software
Google Workspace (Gmail, Docs, Sheets, Slides, Drive
Adobe Creative Cloud (Photoshop, After Effects, InDesign, Premiere Pro, Lightroom, Illustrator)
Timeline
Crisis Intervention Trainee
Crisis Text Line
05.2025 - Current
Peer Writing Tutor
Rutgers University Learning Centers
09.2023 - 05.2025
Student Volunteer
Lebanese Red Cross
06.2022 - 08.2022
Clinical Intern
Children’s Cancer Center of Lebanon
12.2021 - 03.2022
Dual Degree B.S/B.A - Pyschology & Psychiatric Rehabilitation
Rutgers University
04.2001 -
High School Diploma -
Wellspring Learning Community
04.2001 -