Karen Ayala
Savage,MD
Summary
Dedicated Community Manager with almost 4 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
7
7
years of professional experience
Work History
Community Manager
Tru Management
10.2022 - Current
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Promote the mission and brand of company
- Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc)
- Ensure proper response and handling of all communities concerns, issues and emergencies with staff, residents, buildings, etc. Within the company guidelines to minimize liabilities.
- Ensure property is rented to fullest capacity
- Monitor and analyze traffic, conversion ratios, renewal information, marketing date, etc.
- Ensure all financial goals are met.
- Collect on delinquent accounts
Leasing Agent/Assistant Manager
Tru Management
03.2020 - 10.2022
- Collected rent and kept track of resident payments and information in Yardi.
- Invited prospects to fill out an application after the property tour.
- Any major issues were escalated to the property manager for immediate resolution.
- Increased occupancy from 88% to 96% through the process of renovations.
- Scheduled a number of contractors to complete needed repairs on both vacant and occupied apartments.
- Contacted and followed up with potential tenants
- Followed up with the residents in regards to their Lease renewal notices.
- Hosting open houses and advertising online and in print.
- Excellent attendance record and was always on time for work.
Kitchen Manager
Chipotle
01.2017 - 03.2020
- Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift.
- Taught employees proper cooking techniques, as well as safety rules and productivity strategies.
- Cleaned and inspected food preparation areas to ensure it's clean and sanitary.
- Received deliveries and signed off on the items received.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Performed regular line checks to ensure the highest level of quality.
Education
High School Diploma -
Community Based Classroom
Bladensburg, MD06.2017
Skills
- Excellent Teamwork
- Property tours and inspections
- Marketing and advertising
- Supervision
- Organization
- Customer service
- Maintenance Oversight
- Community Engagement
- Resident Relations
- Payment Collection
- Multitasking and prioritization
- Daily Operations Management
Languages
Spanish/English
Native or Bilingual
Timeline
Community Manager
Tru Management
10.2022 - Current
Leasing Agent/Assistant Manager
Tru Management
03.2020 - 10.2022
Kitchen Manager
Chipotle
01.2017 - 03.2020
High School Diploma -
Community Based Classroom
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