Karen Bader- Palmquist
Delaware
Summary
Dynamic professional with a strong work ethic and customer service expertise, recognized for enhancing client satisfaction at Home Depot. Proven ability to train staff and exceed performance goals, leveraging empathy and advanced troubleshooting skills to resolve inquiries efficiently. Committed to fostering teamwork and maintaining high standards in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Special Service Desk Associate
Home Depot
06.2014 - Current
- Provided top-notch customer service, resulting in increased customer loyalty and repeat business.
- Maintained comprehensive knowledge of products and services to effectively assist customers.
- Assisted management in the development and implementation of training programs for new hires at the service desk area.
- Managed high volume of inbound calls while maintaining professionalism and attention to detail.
- Trained new staff members in customer service techniques.
- Consistently met or exceeded established performance goals related to call handling time, first-call resolution rates, and overall customer satisfaction scores.
- Enhanced customer satisfaction by efficiently addressing and resolving service desk inquiries.
- Utilized advanced troubleshooting skills to identify root causes of reported issues efficiently.
Stock Room Lead
Pottery Barn Kids
06.2012 - 05.2014
- Collaborated with sales teams to ensure accurate inventory levels were maintained for optimal store performance.
- Reduced stock discrepancies by conducting regular inventory audits and addressing any issues immediately.
- Supervised a team of associates, providing guidance, support, and feedback to foster professional growth.
- Implemented and enforced company policies and procedures within the stockroom, maintaining a high level of professionalism across all team members.
- Maintained a clean and organized work environment to promote safety and productivity within the stockroom.
- Increased accuracy of inventory counts by utilizing barcode scanning technology during routine audits.
- Managed daily stockroom operations, ensuring timely and accurate product placement and retrieval.
- Maintained orderly stockroom for ease of retrieval.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Design Studio Coordinator
Pottery Barn Kids
05.2004 - 06.2010
- Coordinated with creative teams to meet project deadlines, optimizing project management processes.
- Enhanced client satisfaction by ensuring timely communication and addressing their needs promptly.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Education
Art Education
University of Arizona
Tucson, AZArt Education
The Ohio State University
Columbus, OHSkills
- Strong work ethic
- Empathy and patience
- Customer service expertise
- Sales experience
Timeline
Special Service Desk Associate
Home Depot
06.2014 - Current
Stock Room Lead
Pottery Barn Kids
06.2012 - 05.2014
Design Studio Coordinator
Pottery Barn Kids
05.2004 - 06.2010
Art Education
University of Arizona
Art Education
The Ohio State University
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