Karen Baez
Sonora
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Baja Plants
10.2024 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Teleperformance
03.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Agent
One World Comunications
2020 - 2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Bachelor´s - International Business
Universidad Kino
Sonora08-2024
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Time management
- Microsoft Word
- File organization
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
- Appointment scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Timeline
Administrative Assistant
Baja Plants
10.2024 - 04.2025
Customer Service Representative
Teleperformance
03.2021 - 08.2024
Sales Agent
One World Comunications
2020 - 2022
Bachelor´s - International Business
Universidad Kino
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