Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Bailey

Memphis,TN

Summary

Proven success providing customer service to a diverse client base, demonstrating professionalism to generate strong rates of satisfaction and retention. Maintain high levels of accuracy and efficiency within fast-paced, deadline-driven environments. Excellent problem-solver and analytical thinker. Strong interpersonal talents with passion for cultivating lasting relationships with clients; solid persuasive communicator and presenter. Deploy skills in strategic planning and leadership to train and motivate teams while cultivating a customer-centric culture. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive Job Title with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.

Overview

22
22
years of professional experience

Work History

Bank Account Manager

Independent Bank
10.2017 - Current
  • Drive the development of new business and expansion of existing business through commercial and consumer deposit growth and community leadership
  • Support and communicate the bank's corporate culture, goals, and objectives
  • Administer sales and customer service support for banking products and services
  • Assist new and potential customers with inquiries; research and resolve issues, delivering excellent relationship management and customer service
  • Manage repayment, bankruptcy, repossession, and hardship advocacy programs.

Supervisor

Xclusives Cleaning
11.2009 - 11.2016
  • Led team in the provision of daily tasks, overseeing operations while ensuring excellence in customer service, all assigned duties were carried out, and resources were efficiently utilized
  • Provided training and ongoing guidance to new hires; established standards of performance and disseminated information
  • Monitored staff performance for compliance to organization standards and goals
  • Managed high-profile accounts, evaluating client needs and delivering solutions
  • Built relationships grounded on trust and integrity and exceeded expectations to drive loyalty and YOY spend
  • Promptly identified and resolved issues
  • Performed contract bidding and negotiations.

Collection Agent

Regional Adjustment Bureau
06.2002 - 10.2009
  • Held vital responsibility for collecting outstanding accounts from existing client base, resolving customer billing issues and reducing accounts receivable delinquencies within high volume operation
  • Build positive relationships with customers via telephone contact and in line with organization guidelines
  • Evaluated accounts and recommended appropriate action
  • Prepared loan status reports.

Education

Diploma - Medical Billing and Coding

Penn Foster Career School

Skills

  • Account Management
  • Team Building & Leadership
  • Exceeding Goals/Targets
  • Negotiation & Closing
  • Oral & Written Communications
  • Internal/External Relations
  • Recruiting & Training Initiatives
  • High-Quality Customer Service
  • Capital Markets Knowledge
  • Cash Management
  • Compliance Awareness
  • Credit analysis
  • Regulatory knowledge
  • Asset Allocation
  • Financial Planning
  • Trust Services
  • Know Your Customer
  • Cash handling expertise
  • Proactive and Focused
  • Team building
  • Task Prioritization
  • Financial analysis and reporting
  • Self Motivation
  • Interpersonal Skills
  • Client Relationship Management
  • Analytical Thinking
  • Goal Setting
  • Risk Assessment
  • Professionalism
  • Staff Management
  • Interpersonal Communication
  • Staff Training
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Work Planning
  • Quality Assurance
  • Accounting management
  • Process Implementation
  • Workflow Coordination
  • Financial Reporting
  • Risk Management
  • Risk Analysis
  • Asset Control
  • Credit Approval and Denial
  • Employee Training Oversight

Timeline

Bank Account Manager

Independent Bank
10.2017 - Current

Supervisor

Xclusives Cleaning
11.2009 - 11.2016

Collection Agent

Regional Adjustment Bureau
06.2002 - 10.2009

Diploma - Medical Billing and Coding

Penn Foster Career School
Karen Bailey