Karen Bain

General Manager & Payroll Specialist

DCV Investments Texas DBA Pilgrim Cleaners

Houston, Texas

01.1990 - Current

Oversaw daily operations of multiple dry cleaning locations.
Managed staff recruitment, training, and performance evaluations.
Implemented quality control procedures for garment processing.
Coordinated inventory management and supply chain logistics.
Developed marketing strategies to increase customer engagement.
Ensured compliance with health and safety regulations in all facilities.
Streamlined workflow processes to enhance operational efficiency.
Fostered a positive work environment through team-building initiatives.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Administered employee discipline through verbal and written warnings.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Tracked monthly sales to generate reports for business development planning.
Built and maintained loyal, long-term customer relationships through effective account management.
Guided management and supervisory staff to promote smooth operations.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Developed service and sales strategies to improve retention and revenue.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Conducted regular meetings with senior management team to review progress against established objectives.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Formed and sustained strategic relationships with clients.
Created effective business plans to focus strategic decisions on long-term objectives.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Forecasted customer demand to set prices or credit terms for goods or services.
Structured HR consulting services to support clients during organizational developments and changes.
Process payroll transactions accurately and timely for diverse employee groups.
Review timecards to ensure compliance with company policies and labor laws.
Manage payroll tax filings and ensure adherence to regulatory requirements.
Respond to employee inquiries regarding payroll, deductions, and benefits.
Maintain accurate employee records in payroll systems and databases.
Collaborate with HR to update payroll information for new hires and terminations.
Prepare reports on payroll data for management review and compliance audits.
Managed multiple tasks simultaneously while meeting deadlines consistently.
Reviewed timesheets for accuracy and completeness prior to processing payroll.
Performed manual calculations for retroactive pay adjustments or special payments as required.
Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
Researched and resolved employee payroll questions and issues via email, phone and in person.
Solved complex problems related to payroll processing quickly and efficiently.
Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
Supported payrolls, driving timely and accurate payment of employee wages.
Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
Onboarded new employees in time reporting and payroll systems.
Voided checks and issued stop payment orders to correct payroll discrepancies.
Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
Reviewed timecards at month end to ensure accuracy before approving payment.

Summary

Overview

Work History

General Manager & Payroll Specialist

Education

Some College (No Degree) - Business

Skills

Timeline

General Manager & Payroll Specialist

Some College (No Degree) - Business

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