Karen Baker
Jackson,LA
Summary
Dynamic professional with extensive experience in customer service and cash handling at Southern Belle Casino. Proven track record of enhancing customer satisfaction and loyalty through personalized service and effective complaint resolution. Recognized for attention to detail and ability to foster team productivity, driving operational success and achieving departmental goals.
Overview
5
5
years of professional experience
Work History
Cashier
Southern Belle Casino
09.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Manager
Oakpoint Fresh Market
05.2020 - 03.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Temple Baptist
Baton Rouge, LA05-1989
Skills
- Customer service
- Cash handling
- Customer service excellence
- Attention to detail
Timeline
Cashier
Southern Belle Casino
09.2024 - 01.2025
Manager
Oakpoint Fresh Market
05.2020 - 03.2024
High School Diploma -
Temple Baptist
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