Karen Barcia
Jersey City,NJ
Summary
Dedicated and passionate hospitality professional with a strong focus on guest experience and operational efficiency. Proven track record of delivering personalized service in premium casual and high-profile event settings, ensuring seamless execution and exceptional dining experiences. Recognized for maintaining high service standards, building positive guest relationships, and contributing to a cohesive, fast-paced team environment.
Overview
9
9
years of professional experience
Work History
Rooftop At Exchange Place- Hyatt House
Concord Hospitality Enterprises Company
Jersey City, NJ
05.2023 - Current
- Cultivated a guest-centric environment by upholding company values and delivering superior service consistently.
- Executed tailored guest experiences in fine dining and trendy rooftop settings, enhancing overall satisfaction.
- Orchestrated client engagement to curate and deliver event experiences tailored to weddings, corporate functions, and private celebrations.
- Facilitated successful execution of high-profile events to enhance brand reputation through exceptional design and service delivery.
- Ensured consistent guest satisfaction by actively maintaining a record of positive feedback and addressing concerns promptly.
Server/Assistant Event Manager
Luna Restaurant
Jersey City, NJ
04.2020 - 05.2023
- Engaged with prospective clients to provide detailed information on party packages and coordinate date reservations.
- Engaged with host to assess and implement necessary arrangements for successful event execution.
- Coordinated with team members to provide essential information on food service and guest preferences, ensuring seamless execution of evening event arrangements.
- Coordinated timely email correspondence to confirm contract agreements and deposits, enhancing overall client satisfaction.
Lead Server
Piggyback Jersey City - Piggyback NYC by Pig & Khao
Jersey City, NJ - New York, NY
03.2017 - 03.2020
- Partnered with management and staff to facilitate efficient administrative support, enhancing event services and front-of-house functionality.
- Supervised daily opening and closing tasks to ensure accurate cash handling and adherence to customer service standards.
- Facilitated communication between chef and service staff to align on customer agreements regarding food and drink, enhancing guest satisfaction.
- Trained and mentored new servers, enhancing team performance and service efficiency.
Battello
Battello, Jersey City
Jersey City, NJ
03.2018 - 02.2019
- Provided attentive and elevated table service to enhance guest experiences in a bustling waterfront dining environment, adhering to fine dining standards.
- Collaborated with management, kitchen, bar, and event staff to execute seamless service for large banquets and private parties.
- Facilitated exceptional guest experiences by adapting to unique requests for special occasions and high-profile events, enhancing overall satisfaction.
- Utilized in-depth understanding of culinary and wine pairings to guide guests in their selections, contributing to elevated dining experiences and increased revenue.
Education
Bachelor of Science - Music Business
New Jersey City University
Jersey City, NJ Skills
- Meticulous attention to detail
- Strong organizational skills
- Operational efficiency
- Client engagement expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Rooftop At Exchange Place- Hyatt House
Concord Hospitality Enterprises Company
05.2023 - Current
Server/Assistant Event Manager
Luna Restaurant
04.2020 - 05.2023
Battello
Battello, Jersey City
03.2018 - 02.2019
Lead Server
Piggyback Jersey City - Piggyback NYC by Pig & Khao
03.2017 - 03.2020
Bachelor of Science - Music Business
New Jersey City University