Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Barker

Corwith,IA

Summary

Adept at fostering positive client relationships and enhancing pet well-being, I excelled in roles at Petco, demonstrating exceptional dog grooming abilities and strong communication skills. My proactive approach led to improved customer satisfaction and operational efficiency, underpinned by a commitment to cleanliness and animal safety.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Doggie Daycare Attendant

Just Say K9s
08.2024 - 10.2024
  • Fostered a positive working environment by supporting co-workers in completing tasks as needed while contributing to a team-oriented approach towards daily operations.
  • Streamlined check-in and check-out processes by maintaining accurate records of client information, payments, and appointments in our database system.
  • Developed strong relationships with pet owners by providing regular updates on their pets'' activities, behavior, and well-being during daycare stays.
  • Maintained detailed records of each pet''s history, preferences, and medical information, promoting individualized care for every dog in our facility.
  • Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
  • Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
  • Contributed to a welcoming atmosphere by greeting clients professionally at drop-off and pick-up times while addressing any questions or concerns they had.

Receptionist and PT Groomer

The Grooming Gallery
01.2023 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.

Manager & Groomer

Femmes & Fidos
03.2015 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Dog Groomer

Petco
07.2014 - 03.2015
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.

Manager and Groomer

Petco Animal Supplies Stores Inc.
06.2012 - 07.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Manager, Groomer, Certified Mentor

Petco Animal Supplies Stores Inc.
08.2009 - 06.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Professional Dog Groomer

Petco Animal Supplies Stores Inc.
03.2006 - 07.2009
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
  • Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
  • Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.

Education

GED -

Kalaheo High School
Kaneohe, HI
09.1991

Skills

  • Strong Communication Skills
  • Patience and Empathy
  • Reliability and punctuality
  • Cleanliness and sanitation
  • Dog Handling Expertise
  • Canine Behavior Knowledge
  • Professionalism and Ethics
  • Basic Dog Training
  • Record Keeping Efficiency
  • Animal Nutrition Understanding
  • Creativity and Innovation
  • Time management proficiency
  • Dog Grooming Abilities
  • Positive Attitude
  • Honest and Trustworthy
  • Customer Service
  • Punctual and Reliable
  • Adaptability and Dependability
  • Valid Driver's License
  • Client Communication
  • Pet Care
  • Pet Feeding
  • Animal Safety
  • Medication Administration
  • Clean Background Check
  • Pet care needs
  • Schedule Management
  • Animal Grooming
  • Pet Boarding
  • Doggy Daycare
  • Breed and species knowledge
  • Honest and Dependable
  • Attention to Detail
  • Critical Thinking
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening

Certification

1. Dog Groomer

2. Pet Nutrition

3. Dog Behavior

4. Grooming Mentor

Timeline

Doggie Daycare Attendant

Just Say K9s
08.2024 - 10.2024

Receptionist and PT Groomer

The Grooming Gallery
01.2023 - 08.2024

Manager & Groomer

Femmes & Fidos
03.2015 - 12.2022

Dog Groomer

Petco
07.2014 - 03.2015

Manager and Groomer

Petco Animal Supplies Stores Inc.
06.2012 - 07.2014

Manager, Groomer, Certified Mentor

Petco Animal Supplies Stores Inc.
08.2009 - 06.2012

Professional Dog Groomer

Petco Animal Supplies Stores Inc.
03.2006 - 07.2009

GED -

Kalaheo High School

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Karen Barker