Karen Barney
Little Meadows,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting sales through effective team leadership and problem-solving skills. Demonstrates a positive attitude and exceptional cash handling abilities, driving results and fostering a motivated team environment. Skilled in complaint resolution, ensuring customer loyalty and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Shift Leader
Kwik Fill
Vestal, NY
08.2023 - 02.2024
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Conducted regular reviews of operations and identified areas for improvement.
Home Health Caregiver
Self Employed Services
Cuyahoga Falls, OH
02.2016 - 03.2021
- Assisted patient with dressing, grooming, and feeding needs, helping them to overcome, and adapt to mobility restrictions.
- Assisted patient with daily living activities, improving their overall quality of life.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Assisted disabled client to support independence and well-being.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patient.
- Developed strong relationship with patient and family through open communication channels and empathetic listening skills.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Kitchen Staff Member
Rockne's Pub
Cuyahoga Falls, OH
05.2016 - 11.2016
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
- Reduced food waste by utilizing proper portion control techniques and monitoring inventory levels.
- Contributed to overall workplace safety by promptly addressing spills or other hazards within the salad prep area.
- Promoted a positive work atmosphere by setting high standards for self-performance and encouraging others to do the same.
- Received positive feedback from customers regarding taste and presentation of salads, contributing to repeat business.
- Ensured timely delivery of orders through efficient assembly line organization and communication with other team members.
Sales Associate/Deli Clerk
Dandy Mini Mart
Little Meadows, PA
05.2014 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers at counter to fulfill requests and answer questions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Direct Support Professional
Community Options Inc
Binghamton, NY
01.2005 - 06.2006
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Supervised daily activities and provided assistance to staff.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
Education
No Degree - Human Services/Families & Children
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Vestal Senior High School
Vestal, NY06.1987
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Complaint resolution
Timeline
Shift Leader
Kwik Fill
08.2023 - 02.2024
Kitchen Staff Member
Rockne's Pub
05.2016 - 11.2016
Home Health Caregiver
Self Employed Services
02.2016 - 03.2021
Sales Associate/Deli Clerk
Dandy Mini Mart
05.2014 - 02.2016
Direct Support Professional
Community Options Inc
01.2005 - 06.2006
No Degree - Human Services/Families & Children
Southern New Hampshire University
High School Diploma -
Vestal Senior High School