Summary
Overview
Work History
Education
Skills
Timeline
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Karen Barney

Little Meadows,PA

Summary

Proven leader with a track record of enhancing customer satisfaction and boosting sales through effective team leadership and problem-solving skills. Demonstrates a positive attitude and exceptional cash handling abilities, driving results and fostering a motivated team environment. Skilled in complaint resolution, ensuring customer loyalty and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Shift Leader

Kwik Fill
08.2023 - 02.2024
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Conducted regular reviews of operations and identified areas for improvement.

Home Health Caregiver

Self Employed Services
02.2016 - 03.2021
  • Assisted patient with dressing, grooming, and feeding needs, helping them to overcome, and adapt to mobility restrictions.
  • Assisted patient with daily living activities, improving their overall quality of life.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Assisted disabled client to support independence and well-being.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patient.
  • Developed strong relationship with patient and family through open communication channels and empathetic listening skills.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.

Kitchen Staff Member

Rockne's Pub
05.2016 - 11.2016
  • Improved customer satisfaction by consistently providing fresh and high-quality salads.
  • Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
  • Enhanced salad presentation with attention to detail and creative arrangements.
  • Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
  • Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
  • Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
  • Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
  • Reduced food waste by utilizing proper portion control techniques and monitoring inventory levels.
  • Contributed to overall workplace safety by promptly addressing spills or other hazards within the salad prep area.
  • Promoted a positive work atmosphere by setting high standards for self-performance and encouraging others to do the same.
  • Received positive feedback from customers regarding taste and presentation of salads, contributing to repeat business.
  • Ensured timely delivery of orders through efficient assembly line organization and communication with other team members.

Sales Associate/Deli Clerk

Dandy Mini Mart
05.2014 - 02.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Direct Support Professional

Community Options Inc
01.2005 - 06.2006
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Supervised daily activities and provided assistance to staff.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.

Education

No Degree - Human Services/Families & Children

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Vestal Senior High School
Vestal, NY
06.1987

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Decision-making capabilities
  • Team motivation
  • Complaint resolution

Timeline

Shift Leader

Kwik Fill
08.2023 - 02.2024

Kitchen Staff Member

Rockne's Pub
05.2016 - 11.2016

Home Health Caregiver

Self Employed Services
02.2016 - 03.2021

Sales Associate/Deli Clerk

Dandy Mini Mart
05.2014 - 02.2016

Direct Support Professional

Community Options Inc
01.2005 - 06.2006

No Degree - Human Services/Families & Children

Southern New Hampshire University

High School Diploma -

Vestal Senior High School

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Karen Barney