Karen Beckford
Sunrise,FL
Summary
Experienced public service professional with a strong focus on delivering outstanding customer service and addressing complex inquiries. Committed to fostering a collaborative team environment and adapting to changing circumstances to provide reliable support and effective solutions. Possesses excellent communication and problem-solving skills, consistently maintaining high standards to achieve impactful results.
Overview
23
23
years of professional experience
Work History
Public Service Specialist
City of Sunrise
10.2015 - 03.2025
- Receive and services customer making application for water or gas service connections.
- Receives from utility customers or through the mail cash and non-cash monies for payment of bills and deposits.
- Receive request to turn gas or water service after regular hours and refers requests to the utility or gas department.
- Open and close utility accounts in an on-line utility billing systems; enters complete customer information and appropriate documentation,
- Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.
Assistant Branch Manager/Personal Banker/Teller
Citibank
01.2002 - 01.2015
- Resolved escalated client complaints promptly and effectively.
- Partnered with Management in the hiring process, performance management and compensation of employees.
- Adhered to staffing guideline.
- Investigate any controllable losses among employee by coaching and inform management team on decisions and processed used.
- Work with management to achieve sales and service goals by maximizing sales referrals.
- Oversee daily operations of banking branch.
- Ensure delivery of excellent client service.
- Review employees metric and performance review.
- Leverage workforce planning tool to optimize staffing.
- Conduct audit to ensure adherence to standards.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
Education
Master of Business Administration -
University of Phoenix
10.2012
Bachelor of Science - Business Management
University of Phoenix
07.2010
Skills
- Problem Solving
- Decision Making
- Conflict Resolution
- Collaboration
- Planning
- Coaching
- Communication
- Leadership
- Professionalism and integrity
- Data entry proficiency
- Complaint handling
- Cross-cultural sensitivity
Timeline
Public Service Specialist
City of Sunrise
10.2015 - 03.2025
Assistant Branch Manager/Personal Banker/Teller
Citibank
01.2002 - 01.2015
Bachelor of Science - Business Management
University of Phoenix
Master of Business Administration -
University of Phoenix
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