Karen Bellamy
Warrnambool,Australia
Summary
Results-driven Administration Manager with a strong background in office management and customer service. Skilled in financial record management, payment processing, and resolving billing discrepancies. Focused on improving workflow efficiency through effective document management and communication.
Overview
47
47
years of professional experience
Work History
Administration Support Officer
South West Healthcare
Warrnambool, Vic
08.2025 - Current
- Processed customer payments accurately and promptly, ensuring financial integrity.
- Maintained organized financial records for audits, facilitating compliance and efficiency.
- Assisted finance team with bank statement reconciliation, supporting financial accuracy.
- Resolved client billing inquiries and discrepancies, enhancing customer satisfaction.
- Entered data into accounting software efficiently, enhancing operational workflow.
- Provided administrative support to finance department through document management and query resolution.
- Addressed customer complaints regarding billing errors, maintaining positive client relationships.
- Monitored debtors' accounts, ensuring timely payment of outstanding invoices.
Administration Support Officer
Women's Health Services
Warrnambool, Australia
08.2024 - Current
- Greeted patients at the service entrance, providing a friendly atmosphere.
- Verified and updated all information on Genie and Trak for accuracy.
- Liaised with outside services to gather essential information for doctors and midwives.
- Checking referrals are triaged, creating patient episodes, and appointments.
- Following up on Pathology, Radiology, and other places for patient results.
Administration Officer
Darrian Office Choice
Warrnambool, Australia
08.2001 - 08.2024
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Developed and implemented office procedures that improved operational efficiency and supported organizational workflow.
- Processed purchase orders, service contracts, and financial reports.
- Managed daily payment processing and drafted related financial documents.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Managed team petty cash, purchase orders, and account transactions to maintain financial accuracy.
- Drafted and distributed invoices for outstanding payments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Provided support to colleagues, managers, and customers through effective communication.
- Screened and transferred incoming calls, recorded messages, and communicated information and documents to internal personnel.
- Performed accounting or financial analysis.
Volunteer
Lifeline
Warrnambool
01.1995 - 01.2002
Front Desk Clerk
St John Of God Healthcare
Warrnambool, Australia
02.1996 - 07.2001
- Greeted patients and visitors at reception to ensure a warm and friendly environment.
- Coordinated scheduling of surgeries and admissions to streamline patient flow.
- Compiled and organized daily reports for all wards to enhance communication and operational oversight.
- Completed paperwork and filed medical records.
- Monitored and managed supply levels to ensure resources were readily available for patient care.
Administrative Assistant
Moyne Health Care
Port Fairy, Australia
05.1995 - 07.2001
- Coordinated medical reception functions, ensuring efficient patient check-in and scheduling.
- Addressed customer inquiries and concerns through effective call handling.
- Engaged with customers to identify needs and deliver exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Ensured compliance with standards, policies, and regulatory guidelines to maintain a safe working environment.
Various roles
01.1980 - 01.2001
- Various roles for large and small companies, including 6 years at Commonwealth Bank as Teller, Loans Officer and Data Entry.
Volunteer Roles
Vermont South Community House
01.1990 - 01.1993
- Administrative and Payroll Duties - Volunteer.
Education
High School -
Blackburn South High
Blackburn South, VICSkills
- Exceptional Customer Service
- Payroll & Employee Documentation
- Accounts Payable and Receivable
- Inventory Controlling
- Document Control
- Strong Management Support
- Administrative Support
- Financial Support
- Proactive
- Focused
- Excellent Time Management Skills
- Microsoft Office expertise
- Attention to Detail
Timeline
Administration Support Officer
South West Healthcare
08.2025 - Current
Administration Support Officer
Women's Health Services
08.2024 - Current
Administration Officer
Darrian Office Choice
08.2001 - 08.2024
Front Desk Clerk
St John Of God Healthcare
02.1996 - 07.2001
Administrative Assistant
Moyne Health Care
05.1995 - 07.2001
Volunteer
Lifeline
01.1995 - 01.2002
Volunteer Roles
Vermont South Community House
01.1990 - 01.1993
Various roles
01.1980 - 01.2001
High School -
Blackburn South High