Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Karen Benassi

Rochester,Minnesota

Summary

Personable administrative professional dedicated to cultivating positive relationships with staff and management. Highly-developed communicator with outstanding skills in managing complex calendars, arranging travel, and proofing documents. Always willing to step in where needed help in any situation.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Mayo Clinic
Rochester, MN
01.2024 - Current
  • Inventoried and ordered supplies for office.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Created travel arrangements for senior managers according to their requirements.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments, meetings and events for management staff.
  • Composed correspondence, reports and meeting notes.
  • Scheduled appointments between clients and customers and internal staff members.
  • Prepared and prioritized calendars and correspondence.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Processed invoices for payment using accounting software applications.
  • Conducted research online using search engines such as Google or Yahoo!
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Responded effectively to sensitive inquiries or complaints.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Health Information Manager

Madonna Towers
Rochester, MN
05.1990 - 12.2008
  • Collaborated with physicians, nurses, coders and other healthcare professionals on documentation issues.
  • Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
  • Led training and educational activities for entire staff from physicians to administrative personnel.
  • Performed quality assurance reviews of medical records for completeness, accuracy and compliance with regulatory standards.
  • Explained policies, procedures and services to patients.
  • Coordinated the release of confidential patient information according to applicable laws and regulations.
  • Communicated with patients with compassion while keeping medical information private.
  • Monitored data entry activities into various systems such as EHRs, CPOE systems.
  • Participated in interdisciplinary teams focused on improving quality outcomes through better documentation practices.
  • Created, maintained and updated patient medical records in accordance with HIPAA regulations.
  • Provided guidance on coding practices to ensure accurate documentation of services provided.
  • Served as a resource for coding staff regarding complex coding scenarios.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Resolved discrepancies between coded data elements by researching clinical documentation within the medical record.
  • Educated staff on best practices related to the use of EHR systems and other health information technology tools.
  • Reviewed patient charts for accuracy of diagnosis codes prior to submission to insurance companies.
  • Assisted in the design of a new electronic health record system implementation plan.
  • Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed use and training.M
  • Managed Matrix use and training.

Education

Certification - Medical And Administrative Support

RCTC
Rochester, MN
01-2009

High School Diploma -

Waukon Senior High School
Waukon, IA
05-1981

Skills

  • Spreadsheet Management
  • Expense Reporting
  • Calendar Management
  • Scheduling
  • Minute Taking
  • Meeting Planning
  • Invoice Processing
  • Medical Terminology
  • Proofreading
  • Microsoft Outlook
  • Administrative Support
  • Meticulous Attention to Detail
  • Verbal Communication
  • Microsoft Word
  • Travel Coordination

Affiliations

  • Volunteer at Homeless Shelter
  • Attend church and Bible study
  • Attend grandchildren's activities
  • Volunteer at grandchildren's school events

Certification

  • CPR Certified
  • The Art of Listening

References

References available upon request.

Timeline

Administrative Assistant

Mayo Clinic
01.2024 - Current

Health Information Manager

Madonna Towers
05.1990 - 12.2008

Certification - Medical And Administrative Support

RCTC

High School Diploma -

Waukon Senior High School

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Karen Benassi