Summary
Overview
Work History
Education
Skills
Timeline
89
Karen Berline

Karen Berline

Chicago,IL

Summary

Results-driven learning and development professional with expertise in training delivery, learning strategy, and Workday Learning

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

Workday Learning Deployment Team Project Lead

Accenture
10.2021 - 05.2024
  • Spearheaded the successful deployment of Workday Learning, collaborating with cross-functional teams to enhance understanding of configurations and processes for learners, managers, and administrators
  • Partnered with HR Technology and Learning Operations teams to develop foundational recommendations presented to the Executive Decision Board, shaping the strategic implementation of Workday Learning for over 750,000 global employees, contractors, and pre-hires
  • Cultivated specialized expertise in Registration Process and Security Role Management, ensuring optimal system functionality and user experience while enhancing training accessibility and security compliance organization-wide
  • Co-led the Learning Registration Process team to define and enhance the end-to-end learner registration flow for over 5 million annual registrations, creating a positive user experience
  • Developed and rigorously tested system rules based on content type, topic structure, and learner demographics that streamlined workflows to align with organizational objectives and provide flexibility across different business areas and countries
  • Led the strategy of an efficient security role framework for over 3,000 users in the learning organization, ensuring effective access management, compliance with established standards, and alignment of system permissions to functional tasks and data management
  • Created an automated tool to streamline request management and approvals, establishing clear guidelines for security role assignments and utilizing data to develop dashboards and metrics for ongoing improvements and compliance with stringent security standards
  • Advanced into the Subject Matter Expert (SME) role in registration processes and security roles configuration, where I developed and delivered comprehensive train-the-trainer enablement modules, created robust job aids and guides, and facilitated effective knowledge transfer
  • Designed and executed a training program featuring over 80 multimedia assets—including videos and demonstrations—to support both formal and informal learning for a global learning workforce of over 3,000 employees, ensuring program effectiveness through written exams and live demonstrations

Strategic Delivery Partner

Accenture
06.2025 - 10.2022
  • Promoted to oversee a diverse portfolio as Delivery Lead for multiple global business areas, focusing on executive client relationships, service strategy, and curriculum deployment
  • Implemented a strategic training plan that significantly elevated client satisfaction and engagement metrics, directly enhancing business outcomes
  • Directed the planning and execution of a comprehensive global curriculum comprising over 200 courses, delivering 600 annual offerings through in-person, virtual, and blended learning solutions, thereby enriching the educational experience across various service areas
  • Managed an annual training budget of $30 million, ensuring fiscal responsibility while maximizing training impact and effectiveness
  • Developed and executed innovative training delivery solutions that strategically balanced value and cost management, aligning initiatives with evolving client needs
  • Fostered robust client relationships with executives and teams, establishing a strong reputation for providing strategic counsel on curriculum planning and learning services
  • Continuously assessed processes to drive innovation and operational efficiency, resulting in enhanced client satisfaction and improved service delivery
  • Led a team of 15 professionals in the planning and execution of training initiatives across multiple modalities, promoting collaboration and high performance
  • Identified opportunities for employee growth and development within program areas, enhancing engagement and retention rates

North America Local Training Lead

Accenture
07.2011 - 06.2015
  • Appointed to spearhead the establishment and management of a new service for North America’s local training initiatives
  • Pioneered strategies to build and oversee a dedicated team, driving impactful results while ensuring budget accountability
  • Championed a major deployment by successfully managing training for 65,000 employees across 30+ offices, delivering 50 courses tailored to technical, leadership, and management skills
  • Innovated efficiency through 50% reduction of training travel costs by optimizing and implementing an operational framework for training at local offices
  • Expanded access to development by achieving a goal of hosting training in every office, ensuring access to leadership development opportunities for all roles and levels
  • Empowered faculty development via an enablement program featuring both self-study and live training options, enhancing instructional quality
  • Collaborated closely with the North America HR lead on to effectively manage the annual training budget and uphold financial discipline
  • Worked with local office managers to foster relationships that allowed us to schedule offerings in advance, which had not been done before
  • Global Collaboration: Worked with international teams to ensure consistent training standards and shared best practices
  • Developed a first-of-its-kind centralized on-line tool that housed course and session data, allowing access to valuable information used in decision making
  • Created comprehensive metric reporting to make data-driven decision around measuring throughput, identify target audiences, create quarterly training schedules
  • Supervised a diverse team of 10 professionals based in the US and India, successfully overseeing an annual payroll budget of $750K

Regional Delivery Manager

Accenture
05.2007 - 07.2011
  • Promoted to lead training operations for North America and Latin America’s New Technology Delivery Centers
  • Launched a new curriculum and created and exceeded targets for course utilization, training budgets and hours, and certification completions
  • Accountable for client relationship management with delivery centers to fulfill training requirements that met global standards while collaborating on tailoring solutions to meet local priorities
  • Created and operationalized training targets and outcome measurement tools used for informed decision-making with delivery centers
  • Achieved a 100% increase in average training hours per person, rising from 40 to 80 hours in 24 months
  • Managed over 40 courses ranging from 8 hours to two weeks in duration, focusing on technical, functional, and leadership areas
  • Designed 'train-the-trainer' programs to build a skilled faculty cadre in local offices
  • Deployed a cross-certification program between Accenture and a high-level technology institution in the United States
  • Implemented a global integrated communication strategy utilized across all delivery centers

Education

Associate of Arts - Design

Harrington College of Design
Chicago, IL
06-1993

Liberal Arts

University of Illinois At Chicago
Chicago, IL
08.1988 - 03.1990

Skills

  • Collaborative mindset
  • Leadership skills
  • Client communications
  • Training & Development
  • Business Acumen
  • Effective problem solving
  • Negotiation
  • Operations Management
  • Problem-solving aptitude
  • Project Management

Timeline

Strategic Delivery Partner

Accenture
06.2025 - 10.2022

Workday Learning Deployment Team Project Lead

Accenture
10.2021 - 05.2024

North America Local Training Lead

Accenture
07.2011 - 06.2015

Regional Delivery Manager

Accenture
05.2007 - 07.2011

Liberal Arts

University of Illinois At Chicago
08.1988 - 03.1990

Associate of Arts - Design

Harrington College of Design

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Karen Berline