Karen Bernal
Jarrell
Summary
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banker
Amplify Credit Union
01.2024 - Current
- Consistently demonstrate a service-first approach by identifying customer needs and offering solutions that benefit the customer.
- Work hand in hand with Business partners ( Wealth Management, Mortgage Lending, and Commercial Lending) to offer members holistic solutions.
- Actively support branch operations by assisting customers with deposits, withdrawals, and transfers; participating in branch balancing to ensure actual funds on hand match what is shown in our systems; and assisting with branch auditing to ensure processes are followed.
- Establish new memberships and open all types of accounts offered by Amplify.
- Perform account maintenance, respond to customer inquiries, and originate consumer loan applications.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Produce
H-E-B
04.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Assistant Store Manager
Michael Kors
02.2022 - 11.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Implemented loss prevention strategies, minimizing shrinkage and safeguarding company assets from theft or damage.
Keyholder/ Sales Supervisor
Michael Kors
03.2021 - 02.2022
- Empower team to ensure high level of customer service standards while exercising leadership and multi-tasking.
- Foster customer relationships by developing knowledge of current trends and styling techniques
- Building client book through establishing client relationships to drive additional traffic and create client engagement
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Cashier/ Sales Associate
Michael Kors
06.2020 - 03.2021
Education
Associates Degree - Social Worker
Austin Community College
Round Rock04.2025
High School Diploma - undefined
Stony Point high school
Round Rock05.2020
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Relationship building and management
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Amplify Credit Union
01.2024 - Current
Produce
H-E-B
04.2023 - Current
Assistant Store Manager
Michael Kors
02.2022 - 11.2022
Keyholder/ Sales Supervisor
Michael Kors
03.2021 - 02.2022
Cashier/ Sales Associate
Michael Kors
06.2020 - 03.2021
Associates Degree - Social Worker
Austin Community College
High School Diploma - undefined
Stony Point high school
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