Karen Bertelmann
Kailua,HI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
49
49
years of professional experience
Work History
Account Executive
M B ELECTRIC, INC
04.1989 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Serviced existing accounts on regular basis to maximize revenue.
- Prospected new sales leads from directories, referrals and partners.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Researched potential clients and markets to prepare for appointments.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Prepared pricing agreements and contracts to close sales.
- Set up appointments with potential and current customers to promote new products and services.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Prepared and demonstrated [Product or Service] features and benefits to address specific customer wants and needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Proactively managed client correspondence and recorded tracking and communications.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Built professional sales presentations to promote services to groups of potential customers.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Networked at events and by phone to expand business profits and revenues.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Used consultative sales approach to understand and meet customer needs.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Connected customers with services based on individual needs and vendor capabilities.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
Front Desk Clerk
Holiday Inn Airport
06.1974 - 08.1984
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared reports on guest satisfaction levels and other metrics.
- Monitored staff performance and provided feedback and guidance.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Implemented marketing and promotional initiatives to increase occupancy.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated with vendors for repair and maintenance of hotel.
Education
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI06.1967
Skills
- Business Growth Opportunities
- Marketing Management
- Payroll Preparation
- Customer Relationships
- Goals and Performance
- Negotiation
- Proposal Generation
- Reading Comprehension
- Partnership Cultivation
- Filling Preparation
- Wages and Salary
- Client Relationship-Building
- Business Service Management
- Income Statements
- Account Relations
- Onsite Visits
- Petty Cash Management
- Entry Recording
- Product and Service Sales
- Forecast Preparation
- Cash Collection
- Needs Assessment
- Knowledge of Industrial Standards
- Negotiation and Persuasion
- Correspondence Typing
- Account Management
- New Business Identification
- Cash Flow and Reconciliation
- Strong Relationships
- Monthly Closings
- Consultative Selling Techniques
- Profit and Loss Accountability
- Intercompany Reconciliations
- Financial Reporting
- Order Management
- Verbal and Written Communication
- Information Updates
- Auditor Assistance
- Corrective Actions
- Budget Development
- Serve Customers
- Agency Liaison
- Vendor Liaising
- Accounts Payable and Accounts Receivable
- Sales Expertise
- Customer Presentations
- Personnel Accountability
- Executive Leadership
sewing
i'm a home sewer that dabbles into different projects. it takes away the daily, stress of every day life. Also, like to cook for my 2 kids.
Timeline
Account Executive
M B ELECTRIC, INC
04.1989 - Current
Front Desk Clerk
Holiday Inn Airport
06.1974 - 08.1984
High School Diploma -
Governor Wallace Rider Farrington High School
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