Karen Betts

Work History

Amazon

05.2020 - 10.2020

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Updated account information to maintain customer records.

Swiftsmart

03.2020 - 05.2020

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered a constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Handled calls, answering questions concerning Covid 19 Pandemic small business loans.
Offered comfort and empathy to callers.
Offered advice and assistance to customers, paying attention to special needs or wants.

Self Employed Services

01.2019 - 03.2020

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Evaluated suppliers to maintain cost controls and improve operations.
Monitored market conditions to set accurate product pricing.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Trained and developed team members to build human capital.
Prepared bank deposits and handled business sales, returns and transaction reports.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Put together realistic budgets based upon costs and fees for successfully operating business.
Introduced new methods, practices, and systems to reduce turnaround time.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Evan's Pest Control

03.2013 - 02.2016

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered central telephone system and directed calls accordingly.
Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Resolved customer problems and complaints.
Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Managed multiple tasks and met time-sensitive deadlines.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone, or postal mail.
Kept reception area clean and neat to give visitors positive first impression.

Family Dentistry DDS

08.2009 - 08.2009

Interacted with customers by phone, email, or in-person to provide information.
Provided clerical support, addressing routine, and special requirements.
Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Prepared agendas and took notes at meetings to archive proceedings.
Developed procedures to establish accurate and organized check-in and check-out processes.
Reconciled end-of-day reports to determine accurate billing and payment processing.